Customer Account Manager

Salary: £25,000 and £35,000 dependent on experience.

Contract Type: Permanent

Job Elements

·To gather client requirements, developing an implementation schedule and quarterly financial forecasts, and executing the roll-out.

·As well as monitor all aspects of program performance - technical work, program management, material sourcing, financial goals, issue management and escalation, risk management, compliance, security, and client satisfaction.

·Work with multi discipline teams to ensure that projects are delivered to time cost and quality.  

·Contribute to the strategic agenda of the business unit taking a commercial approach to activities. 

·Ensure deliverables are provided on-schedule and with appropriate accuracy and completeness.

·Ensure in progress management reviews are scheduled and tracked appropriately.

·Contribute to growth and financial success through capture of new opportunities and expansion of existing programs.

·Identify areas of potential growth in existing programs, and work through clients to seek additional business.

·Regularly interact with outside customers, functional peer groups and senior management, conducting presentations of technical information concerning specific projects/schedules etc., to gain cooperation of others.

·Prepare moderately complex proposals, handle contract negotiations and administration of contracting activities and interact with customers in accordance with company’s policies and procedures, applicable laws, customers’ requirements, and sound business judgment.

·Perform risk management, including the development of Risk Identification and Mitigation plans.

·Prepare written and verbal reports to management regarding project status, cost and schedule variances.

The ideal candidate will have:

·Project Management skills.

·Ability to delivering projects and programmes to time, cost and quality. 

·Ability to maximising customer potential to support greater throughput of revenue. 

·Be highly computer literate with an excellent working knowledge of all Microsoft Office Suites

·Be confident with excellent interpersonal/presentation skills and have the ability to communicate at all levels within an organisation

·Have a flexible approach and be able to work to a high level of accuracy with the ability to meet deadlines

·Be able to demonstrate experience in a customer facing, account/project management role preferably within a manufacturing environment

Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.