Operations Administrator

Altrincham, Cheshire, England
£16500 - £18500 per annum
16 Feb 2018
16 Mar 2018
Recruitment Genius Ltd
Contract Type
Full Time
This company, together with their other well known property group, specialise in property development, property lettings and property management - operating throughout the UK.

They are seeking an enthusiastic individual who has the experience - or desire - to build a career within a fast-growing lettings and management company.

This is an exciting position for a driven and goal-orientated individual to work under the senior management team, helping to develop the service required to manage over 1600 properties & clients.

Job Description:
To ensure the tenant, landlord and operational requirements of the company are fulfilled. The successful candidate would be responsible for ensuring best practise is upheld when liaising with clients, administering daily tasks and managing tenancy agreements.

Job Role:
- To ensure the tenants are receiving the service levels agreed within the tenancy agreement, resolving all issues in the timescales outlined.
- To achieve the lettings and occupancy requirements for all properties within the portfolio.
- To provide a high standard of customer service and contract management to all landlords.
- To be responsible for the effective management of all escalated complaints, by either tenant or landlord.
- To liaise and maintain relationships with all stakeholders or third-party organisations, which have significant interest - or provide opportunity - to operations.
- Appreciate and understand the flexibility required when business levels peak and trough and deliver the best possible service. Due to the nature of the role, it may on occasions be necessary to work unsociable hours, including weekends, especially during the student arrivals and departure periods.
- To promote and contribute to the Company culture.
- To produce a high standard of reports, ensuing all the required information is delivered in a timely, accurate and in the required format.
- Conduct general office duties for e. answering telephone calls and screening inquiries, organising and distributing post.

Key Skills:
- Enthusiastic & Goal Orientated Individual
- Computer & Excel Literate
- Excellent Communication Skills
- Organisational & Time Management Skills
- Good Administrative Skills
- Problem Solving Abilities
- A methodical and logical approach to work
- Reporting & Evaluative Skills

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