Customer Services Agent GBP18k-GBP20k Digital Marketing Services Peper Har

We have a very exciting role with a provider of digital marketing software and services, specialising in marketing automation. Our client has a diverse customer base both in the UK and around the world, they are immensely proud of the quality of the software they develop. We are continually striving to exceed our customers' expectations with our support, consultancy, managed services. This along with their software offering equips businesses with all the tools they need to run marketing automation smoothly and efficiently.

This is a Graduate level full time role paying between GBP18,000 to GBP20,000pa.

How you can expect to spend your day:

The Customer Services team is a key department to the business and is where they like to delight their customers, responding in a timely manner to any service queries and support them through the use of our software platform by phone, email and via the web.

They're a small but rapidly growing customer obsessed team, who have a large but rewarding task at hand.

• Ideal candidates will be confident and articulate and be able to build good rapport and enjoy helping our customers
• Gain a strong understanding of the suite of products we supply
• Handling customers' issues within our SLA's through a ticketed system and recording all information in our logging system. (Calls are mostly related to our software platform). Customers may also call in to request support
• Escalating as required to management or to technical team where customer issues cannot resolved
• Continually updating our customers with updates

The ideal candidate's personality and qualifications:

• Previous support experience is not a requirement provided that the individual can demonstrate excellent customer service skills
• Full training will be provided although knowledge of HTML would be an advantage
• This position will offer the successful candidate the opportunity to develop and progress within the organisation.

What are the perks of working at this company?

• Monthly Socials
• 25 days holiday
• Developing a Gym membership scheme
• Cycle to work Programme