ICT Technical Officer – Second Line Support

TRANSFORMATION - ICT

ICT Technical Officer – Second Line Support

£22,023 - £23,634 per annum

37 hour week

Rushcliffe Borough Council is a great organisation to work for, with flexible working hours and remote home working arrangements, this role also benefits from an excellent pension package.  An onsite gym with swimming pool is also available if you want to take advantage of our discounted gym membership.

The Council is looking for a passionate and enthusiastic individual to join their ICT team as ICT Technical Support Officer. This is a Second Line Desktop/Infrastructure role located at the Rushcliffe Arena, West Bridgford supporting approximately 300 Users across the Council.

This role is varied and exciting, offering exposure to enterprise systems and technologies used in many medium-to-large sized organisations. It’s a great career opportunity for the right candidate; you might currently be operating in a second-line desktop role with limited scope, and be ready for exposure to backend infrastructure technologies. You will have previous experience of working in a customer-focused environment and have excellent verbal and written communication skills. The ability to own, diagnose and resolve user problems and technical faults quickly and accurately is essential.  A full driving licence is essential for supporting remote sites.

Main Duties:

The main duties of the post will be to provide an effective and efficient second line support service to all our internal customers, and provide support for our Datacentre consisting of Networking, Virtual and SAN technologies. You will have previous technical experience in the following:

• Microsoft Windows 7 and above
• MS Office 2010 including Outlook 2010 or above
• Active Directory
• Microsoft Exchange
• Microsoft SCCM
• Firewalls and Web filtering/Proxy Server
• Networking
• Ideally to have previous experience of Council software applications

Additional responsibilities include providing second-line support for applications at a server, network switch and router level, and system upgrades and project work.

Police Vetting is required for this post.

Rushcliffe Borough Council supports flexible and part-time working in line with the needs of the public that we serve and the business needs of the Council. We believe that embracing flexibility is a smart way of working and ensures we can find and support the mix of talent and experience we need.  We can’t promise, but we are open to a chat about flexible working when you apply for a job with us.

If you feel you have the qualities outlined in the above post then you can obtain further details and apply online by visiting our web site at www.rushcliffe.gov.uk/jobs or www.eastmidlandsjobs.org.uk.

You can also request an application form by emailing jobs@rushcliffe.gov.uk or by telephoning Nottingham (0115) 914 8317 (answer phone service available), or write to the Strategic Human Resources Manager, RUSHCLIFFE BOROUGH COUNCIL, Rugby Road, West Bridgford, Nottingham, NG2 7YG.

Please note CV’s will not be accepted.

Closing Date: Friday 2 March 2018

Interviews to be held week commencing 12 March 2018

If you would like to have an informal discussion about this post, please contact Greg Dwyer, ICT Manager on 07920 278 278.