Call Centre - Inbound Customer Service - NHS

Are you looking for an exciting opportunity to join a friendly, professional and diverse outsourcing solutions business based in Romsey?

Working in our vibrant and friendly Customer Service department, you will act as a brand ambassador for our clients, delivering world class service in all customer communications, whether by phone, email or webchat. If you share our passion for service excellence and want to have the opportunity to make a positive difference, come and join the team where we put the customer at the heart of everything we do.

Working in a fast paced administration department, you'll be providing support within the law courts, if successful you will follow set procedures and will exercise some independent judgment in carrying out instructions, under general supervision. Examples of work performed will include but not be restricted to:

Key Responsibilities:

• Act as a brand ambassador for our clients by dealing with all incoming and follow up contact with customers who have an enquiry or service request, either by phone, email, webchat or post.
• Consistently exceed customer expectations by delivering a world class customer service experience - being knowledgeable and taking ownership to manage enquiries from investigation to resolution
• Contribute to a culture of 'right first time' - What you say and what you do matters
• Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently
• Supporting other departments in line with business requirements.

Person Specification:

• A passion for delivering excellent customer care and service
• Excellent telephone manner with the ability to deal with customer queries quickly and efficiently
• Work as part of a team, support colleagues and promote a positive team spirit
• Approachable, friendly, positive, polite and tactful
• Ability to think through complex problems and arrive at workable solutions
• Experience in complaint handling to ensure customer satisfaction
• Good IT skills including use of e-mail and Microsoft products

There are immediate starts available too, so there's no long recruitment process to deal with. Just send in your application and we'll contact you straight away. Perfect to help you through the festive season!