Telephony Customer Service Representative

Brook Street are working alongside their esteemed client to fill a number of vacancies within their Greenock call centre.

Would you like to work for one of the biggest financial institutions not only in Scotland but in the world, a company which has been servicing customers for almost 300 years?

A company who employs over 90,000 people to this day and puts its customers at the heart of everything they they do.

A company who reward their staff for their loyalty and dedication and who offer an incredible rewards package as they believe that their staff are the heart and sole of the company.

We have an exciting opportunity to work for The Royal Bank of Scotland in Greenock in their state of the art call centre.

So what's on offer to you?

• You will be supported with your personal development with training to achieve the industry recognised Professional Banker Certificate within the first two years

• You will enjoy a comprehensive training programme, and on-going coaching and support to enhance your development. When you're ready, we will help you take your career to the next level.

• You will start on a competitive reward package and the chance to join our retirement saving plan, and to choose whatever protection, healthcare or lifestyle extras you want from RBSelect, our fully flexible reward programme.

What you'll do

Whether it's carrying out day-to-day banking transactions like paying bills, or helping our customers identify products and services that are right for them; you'll be on the other end of the phone.

We'll look to you to let our customers know their options when banking with us, so they can make informed choices.

You'll help our customers by:

• Making a positive impact on every customer call, efficiently and effectively having the right conversations with them to meet their needs
• Problem solving and building excellent relationships over the telephone, and providing a friendly, timely and professional service
• Building real connections, being dedicated to finding the right solutions for customers

The skills you'll need

Previous experience of working in a customer service role is ideal. Contact centre experience is an advantage, but not essential.

What is vital is your dedication and passion when it comes to helping our customers. You'll need to be a real people person, with excellent listening skills and communication abilities.

Resolving the complex problems won't faze you as you'll have built a fantastic knowledge of our products and services to help answer any number of customer queries.

You'll also need:

• The determination to go the extra mile for our customers every day to provide that truly personal service
• Good organisation skills and the ability to multitask (as you'll be navigating different systems and processing information when talking to our customers)
• The desire to learn and develop your own skill set, and good keyboard skills

What else you'll need to know

We're here for our customers, whatever the time of day or night, so you'll need to be flexible and commit to working a rotating work pattern.

We'll discuss your hours in more detail with you during your interview stage.

Bank Holiday working is a feature of this role.

You'll enjoy a comprehensive training programme, and on-going coaching and support to enhance your development. When you're ready, we'll help take your career to the next level.

If you feel you could add value to this great company please click apply and we will be happy to discuss the role in more detail with you.