Data & Insight Manager

We are recruiting for a data and customer insight specialist.  The right person will have technical experience and be able to extract data and deliver actionable consumer insights to drive strategy. This is a fantastic position for an ambitious and driven Insight Manager who is looking to develop and grow.

Data drives our marketing, insights and assists our passion for delivering the holiday of a lifetime, every time. Our mission is not only to optimise our existing data but to leverage the power of data by scaling the impact of our analysis.

This role will involve:

• developing a detailed understanding of our existing database
• extracting, preparing and analysing large data sets for statistical evaluation
• being passionate about customer insight and being able to demonstrate and convey a thorough understanding of the customers; their behaviours and, characteristics
• delivering actionable insights based on multiple sources and present clear insights to key stakeholders
• applying the most appropriate statistical techniques to meet the business objectives for the project (such as segmentation, propensity modelling, regression analysis etc.)

What you need

• Proven track record in the development and presentation of impactful insight using multiple sources, which have driven strategic thinking and business change
• Expert analytics background and data manipulation skills through tools like Microsoft Excel
• Experience of qualitative and quantitative data research methods
• Comfortable with working with large data sets from multiple sources
• First class data manipulation and analytical skills
• Solid knowledge of data warehouse structures and SQL
• Segmentation and modelling – preferential
• Excellent knowledge of CRM systems such as Salesforce – preferential
• Working knowledge of Data Protection Act 1998 and the incoming GDPR legislation
• Outstanding verbal, report writing, spread sheet and presentation communication skills

What we can offer you

• Employee Assisted Program    
• Travel industry related benefits           
• Generous annual leave entitlement equivalent to 33 days per annum including bank holidays

This is a full time permanent role working 37.5 hours per week working the core hours of the business from 9am to 5:30pm Monday to Friday.  If you are interested in applying for this role please apply online using the careers link and selecting the role to submit your application.