Policy Support Officer

Finance, Strategy and Compliance

Policy Support Officer (Ref. P61675)

This new full-time post is available immediately on a permanent basis within the Student Cases team.

The starting salary will be £26,495 per annum on Grade E

The University of Exeter is a member of the prestigious Russell Group of research-intensive universities.  We combine world-class teaching with world-class research, and have achieved a Gold rating in the Teaching Excellence Framework Award 2017. The University of Exeter has over 22,000 students and 4600 staff from 180 different countries and has been rated the WhatUni2017 International Student Choice. Our research focuses on some of the most fundamental issues facing humankind today, with 98% of our research rated as being of international quality in the 2014 Research Excellence Framework. Fifty percent of our organisation is made up of Professional Services support staff that partner closely with the Academic colleges to ensure we achieve our strategy and vision.

The Student Cases team provides an ‘end to end’ service for the management of student cases through close joint working with our Education and Student Services directorate and academic Colleges, and a strong partnership with our legal team.

Student Cases support the University’s corporate and College strategies in delivering internationally excellent education by ensuring fair, transparent and legally sound processes for the management of student cases (academic appeals, academic misconduct, complaints) that are applied consistently across the University and meet the expectations of regulators and the Office of the Independent Adjudicator (OIA). The team provides expert advice, training and policy development to assure the University of compliance with the requirements of regulatory bodies and relevant law, specifically the Consumer Rights and Equality Acts.

The role

• Responsibility for the management and consideration of student cases at the College level, matrix working with college Education Business Partners in managing risk in the processing and consideration of cases, and reporting to the Head of Student Cases, to provide a dedicated  casework service
• Line management responsibility for a small team of casework administrators 
• Supporting the development and review of the University’s policies, procedures and guidance governing student casework, working with other Professional Services Staff and academic staff across the University to ensure consistency in their application and that they meet the expectations of external regulators

You will have a high level of initiative, the ability to synthesise information and reach reasoned decisions on the evidence available and work effectively with a wide variety of colleagues from across the University.

Applications should be made via our website. 

The closing date for completed applications is 4th of March 2018.

The University offers some fantastic benefits including 41 days leave per year, options for flexible working, numerous discounts at leading retailers, an onsite gym, yoga and pilates, a cycle to work scheme and a stunning campus environment in the heart of Exeter.  If you are not currently in Exeter please have a look at our website for some further information on what a beautiful part of the country we are based in.

The University of Exeter is an equal opportunity employer.  We are officially recognised as a Disability Confident employer and an Athena Swan accredited institution.  Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented in the workforce.