Collections Team Leader

Location
Leicester, Leicestershire, England
Salary
£28000 - £32000 per annum + Hol: 25+STAT, Pension, Life Cover, Health
Posted
09 Feb 2018
Closes
09 Mar 2018
Ref
10327
Contact
Leicestershire Jobs
Sectors
Accountancy
Contract Type
Permanent
Hours
Full Time
Collections Team Leader Job Spec
Location: Leicester

Purpose of the Role
Act in a customer service & collections role collecting missed rental payments for equipment subject to lease or hire purchase. Collecting missed rentals from first missed payment to three months.


Key Responsibilities / Accountabilities
*To manage, and be responsible for, your case-load of files on a daily basis, contacting customers by both telephone & letter,
*To react & advise on queries from the Collections Coordinator, and be the first point of contact,
*To allocate debtor cases across the Collections team,
*To report problem cases to the Collections Manager & where applicable to the Managing Director,
*To ensure the profitability of the Company through efficient & effective credit control of a portfolio of debtors,
*To establish & maintain an efficient, professional relationship with your allocated portfolio of debtors,
*To ensure that all relevant legislation & procedures are adhered to & complied with, including Data Protection & Consumer Credit Acts,
*To provide excellent standards of customer service,
*To ensure that security is maintained at all times within the systems operated by the Company,
*Ensure the application of the strict provisioning policy in all cases across a portfolio of debtors through efficient & effective Credit Control,
*Any other duties or projects commensurate with the level of responsibility of this role, for which the role holder has the necessary experience and/or training.

Reporting to: Head of Central Client Service Centre


Key Skills:
*Communication skills: maintain a high level professional conduct with internal & external customers via face-to-face, the phone, email & in written communication,
*Relationship building: establishing rapport, maintaining a professional & 'expert' relationship with debtors through efficient credit control,
*Provide excellent customer service,
*Manage credit control of debtor portfolio whilst providing a high level of customer service + protecting the Company's interests at all times,
*Listen and interpret information: good listening skills, understand how & when to action information, to the appropriate person,
*Attention to detail.
*IT skills: intermediate PC knowledge, good keyboard skills & a competent user of Microsoft Office.


Experience / Requirements of the Role
*Experience managing a team of Credit Controllers,
*Credit Control experience in a financial service environment,
*Skills: excellent communication, customer service / sales & risk management experience with good attention to detail & grasp of IT skills,
*Qualifications: NVQ, customer service / administration.


Package
*Salary: circa £32,000 per annum (subject to experience)
*Hours: Full-time, 35hrs Mon-Fri 9:00am to 5:00pm (1 hr lunch)
*Holiday 25 Days + STAT
*Outstanding Benefits Package incl. Pension, Private Health, Life Assurance & Critical Illness, Dental Insurance, Discounts PLUS MANY MORE!!
*Parking

Apply for Collections Team Leader

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left


By applying for a job listed on Fish4.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

More searches like this

Similar jobs