Customer Account manager/ Sales Negotiator/Customer Service

Newstaff Employment Services are looking to recruit a Sales Negotiator for their client based near Hitchin, you will work as part of a highly driven team selling market leading Water Management branded products, responding to client enquiries & identifying opportunities to help achieve the team's individual sales target and support the external sales force.

You will provide a professional sales orientated service, built around excellent product knowledge and understanding of our client base.

Main tasks

• Working in conjunction with the external sales team, being office based, providing quotations, project updates and negotiating orders.

• To develop a high standard of product knowledge.

• Daily usage of our CRM system is paramount to all tasks and communication with our customer

• To work as part of a team in order to meet and exceed clients' expectations by answering telephone calls and processing the outcome through the relevant CRM system following set procedures and the Trading Policy.

• Updating and tracking project leads.

• Checking prices prior to processing and updating relevant systems as and when required.

• Liaising with the external sales team on client, product and price issues.

• Building relationships with area stockists and contractors to the benefit of our client

• Resolution of client queries.

• Attending relevant meetings.

• Accurate reporting of client complaints to the Commercial Director.

• Occasional field visits with external sales team & occasional assistance with exhibitions and seminars.

• Providing client sales reports as requested to external sales team in conjunction with the other members of the sales office team

  Knowledge and experience

• Experience in a commercial business to business environment.

• Experience in a busy sales environment dealing with both inbound and outbound telephone calls.

• Knowledge and experience of construction industry sales is preferred but not essential.

  Personal skills and behaviours

• Ability to build excellent client relationships.

• Customer focus and commercial awareness.

• Ability to make prospective sales calls and follow up sales calls.

• Ability to identify opportunities to up sell and cross sell.

• Follow up any selling opportunities - tenacity in quote chasing and conversion.

• Good telephone manner, ability to explain in a clear and logical manner.

• Ability to handle difficult calls to a positive outcome.

• Organised to meet deadlines.

• Excellent administrative skills and accuracy.

• IT literacy (Microsoft Office and CRM system).

• Team worker - supportive of good team atmosphere.

• Completer - finisher.

• Polite and helpful to both clients and colleagues.

• Honesty and integrity at the basis of all actions.

• Attention to detail.

• Ability to seek continuous improvement.

• Flexibility - thinking in solutions not problems.

• Should you be interested in this role please email