Brook Street

Team Leader - Contact Centre/Call Centre

Brook Street
Nottingham, Nottinghamshire, England
£24000 - £26500 per annum + £2,994 annual bonus.
08 Feb 2018
08 Mar 2018
Leicester Branch
Contract Type
Full Time

Are you looking for a job that will elevate your career to the next level?

This is an exciting opportunity for a Contact Centre Team Leader to support a front line team in a fast paced, growing company in Nottingham City Centre as they are going through an amazing growth plan.

We are looking for Team Leaders with experience in Contact Centre/Call Centre environment to support team of 10-15 people and drive the new company culture and values to exceed sales targets. In return, as well as a competitive salary you'll enjoy an enhanced annual leave package, an exciting bonus and incentive scheme and a clear career progression path.

The salary for this role is £24,000 to £26,500 depending on experience + up to £2,994 annual bonus.

About the role:

Your objective is to lead a team of up 15 contact centre agents to deliver an excellent customer journey, ensuring first contact resolution where possible.

You will be leading, coaching and engaging the team to achieve performance and balance the sales through service ethos with each team member.

You will be responsible for your team, ensuring that they understand the importance of their role and are a brand ambassador.

About You:

You will take pride in your ability to lead, coach and engage teams to achieve their performance metrics and balance the sales and service focus of each team member.

You will easily manage the day to day activities and targets of a team of contact centre agents.

You thrive in delivering feedback, coaching and performance management, whilst identifying areas of support to your team where needed.

You will have knowledge of working in a contact centre environment including call recording, workforce management systems, and FCA/PRA requirements.

You will be passionate about driving performance in target-orientated environments and challenging team members to deliver against business objectives.

Do you have a real passion to deliver a first-class customer service?

Do you have the enthusiasm to energise a team to meet challenges?

If the answer is yes then we'd love to speak to you!

Apply today and we'll contact you straight away - this is an exciting role and we'd love you to be a part of this company's growth and success.