Brook Street

Customer Resolutions Advisor

Brook Street
Brighton, East Sussex, England
08 Feb 2018
08 Mar 2018
Rebecca Cocks
Contract Type
Full Time

Customer Resolutions Advisor

Location: Brighton

Salary: £19,425 - £21,263 + up to £2,250 bonus per annum

Type: Permanent

Start Date: 26th February 2018

This large cutting edge company based in the heart of Brighton is looking to recruit Complaints Handlers to take inbound calls from our existing customer base for a variety of reasons. You roles and responsibilities will include delivering first class levels of customer service, talking the customer through situations, putting them at ease and reassuring them that their issue is in the right hands.

With comprehensive in-house training, excellent benefits and a great bonus package, if you`re looking for a place to take your career to the next level then this is the role for you.

Salary £19,425 - £21,263 + up to £2,250 bonus per annum

***Start date 26th February 2018***

We are looking for Complaints Handlers dedicated to putting customers at the heart of what they do.

About the role

As a Complaints Handler you will be looking into customer accounts, previous communications, liaising with engineers, trouble shooting and problem solving, with the aim of getting the customers issues resolved as effectively and efficiently as possible for them.

With your great questioning and listening skills you will be able to identify other suitable products for the customer that could improve the customer experience.

So what do you need?

You will ideally come from a highly focused customer service, sales or complaints background; however this is not as essential as passionate customer service skills.

You understand the customer`s perspective and have a natural ability to build a strong rapport with them.

An understanding of working in a regulated environment and preferably in a contact centre environment

A passion to deliver a first-class customer service

Enthusiasm for working in a fast-paced, targeted environment

Excellent communication skills and the ability to multi task

Great team spirit!

A desire to really progress your career

This company are passionate about providing the best experience for their staff - here are just some of the benefits you`ll receive:

33 days annual leave (bank holidays are classed as normal working days)

Regular incentives with amazing prizes to be won

Free Wi-Fi, hot drinks and fresh fruit

Discounted TV and broadband packages

Discounted warranty products

Generous Pension scheme

Free life assurance

Comprehensive in-house training

Clearly defined career progression opportunities

Great employee discounts at local shops, gyms and restaurants

Bonus Scheme available every month based on KPIs, earn up to £2,250 pa

Working 37 hours per week, rolling rota basis. Opening hours: Mon to Sun 8am-8pm. Daily shift lengths can vary from day to day depending on department need

If this sounds like the perfect role for you then get in touch with the team today on 01892 544826 or send an up to date CV