Customer Solutions Officer

Customer Solutions Officer

28 Hours (Mon, Tue, Thurs, Fri, 9am -5pm)

Fixed Term Contract until 24 December 2019

Tongwynlais, Cardiff

£19,891 - £20,937 pro rata

If you think customer service is an attitude and not just a department and providing friendly, efficient and personalised services to customers is second nature to you then this exciting vacancy could be your next career opportunity.

You will be joining a customer services team which aims to resolve queries from our customers at the first point of contact be it by telephone, email, Facebook and Twitter.  You will also provide administrative support to our Housing and Maintenance teams. 

This is a varied and challenging role and you must be able to multitask and prioritise work as well as have the confidence to work on your own initiative to problem solve and make decisions. Experience within social housing is desirable but is not essential as full training will be given.  The most important thing we are looking for is an experienced customer service champion with a can do attitude. Continually improving is at the heart of what we do so high standards of work and the ability to be flexible and innovative is also important to us. 

So if you pride yourself on providing excellent customer service and you have great problem solving and communication skills along with a can do attitude then why not apply?

Closing date for applications is: Midnight Sunday 25 February 2018

Interview Date: Thursday 8 March 2018

We are an equal opportunities employer and welcome applications from all sections of the community. Newydd Housing Association is an innovative provider of nearly 3,000 high quality, affordable homes to tenants throughout South East and Mid Wales. We are going through an exciting period of change and growth and the following post could be the perfect opportunity for you to come and join us!