Brook Street

Customer Service Advisor (Banking and Personal Loans)

Brook Street
Peterlee, County Durham, England
Up to £9.57 per hour
07 Feb 2018
07 Mar 2018
Brook Street Newcastle
Contract Type
Full Time

Brook Street is recruiting for a number of Customer Service Agents to join a personal loans department for one of the UKs leading banking groups.

As part of the Central Team you will provide a range of customer support services to the personal loands department. With your great phone manner and communication skills, you will provide guidance and support on all personal loans. The role of a Customer Service Agent is to work within the telephony department, dealing with inbound customer service. The purpose of the role is to both sell personal loans to existing customers and provide effective resolution to customer queries about their active loans in an effective, efficient and courteous manner.

" Reliable and trustworthy
" Sociable
" Drive and determination
" Flexible and adaptable to change

Successful candidates will have a proven background in a customer service environment and a real enthusiasm for problem solving. Being self motivated and having an outgoing personality will make you a perfect fit in this friendly team. If you have experience in Financial Services that would be even better!

You will start on an initial temporary contract of 12 months, however our client is looking for enthusiastic, hardworking and committed individuals to take on long term responsibility.

Payrate £9 per hour

37 hours a week

Rational shift patterns (8am-10pm)

If you wish to apply, please send a copy of your update CV

Note: all successful candidates will have to undergo both a credit check and criminal record check