Tri Service Delivery Manager

Tri Service Delivery Manager

£30,785 - £34,538 per annum

Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire

This is a new role required to provide customer focused, central coordination and management of those aspects of the IT environment that support the business critical mobilisation system used by Derbyshire, Leicestershire and Nottinghamshire Fire Services.

The successful candidate should have a proven track record of working within a complex service delivery environment, following ITIL processes and preferably working across multiple sites/locations.

As the Service Delivery Manager, you will be accountable for the provision of a reliable service, in line with agreed service levels, and for managing the on-going relationship between the three Fire Service Control Rooms and various internal and external service providers. This will involve the monitoring, reporting and delivery of agreed SLA’s, identification of improvement initiatives and coordination of all future upgrades and planned service changes. As a result, excellent time management and communication skills are imperative for this role.

The closing date for completed applications is midnight on Sunday 18 February 2018. Interviews will be held between 28 February 2018 and 2 March 2018.

There will be a requirement for some travel within Derbyshire, Nottinghamshire and Leicestershire for which you will be entitled to use a pool vehicle or alternatively, mileage expenses will be paid for use of own vehicle.

This role necessitates a flexible approach and you may be required to work beyond normal office hours of 37 hours per week.  In return we offer flexible working hours, family friendly policies, childcare vouchers, free car parking, health & wellbeing services, discount scheme and eligibility to join the Local Government Pension Scheme.

We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.

If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.

Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.

The closing date for applications is 18 February 2018.