IT Support Technician
LDD Ltd is a marine and subsea foundation specialist. Using our extensive in-field know-how, we design, engineer, build and operate world class pile-installation and drilling equipment to deliver tubular foundations of any size, in any geology, anywhere.
As part of the Acteon Group, listed as one of the fastest growing groups in the UK, we are a dynamic, can-do company looking to recruit a high calibre and ambitious candidate to fill our current vacancy for:
IT Support Technician
Start Date: February/March 2018
Reporting directly to the Office Manager, with a secondary reporting line to Acteon IT Service Delivery Manager, you will be responsible for providing IT maintenance and support for LDD and sister companies as required.
You will achieve targets and deadlines as derived and agreed from alignment of ICT with whole business strategy. Manage IT helpdesk function to ensure 24x7 end user support, and proactively maintain all systems and networks across all company sites.
Candidates will need to be calm under pressure, have a positive, friendly, can-do attitude and a good sense of humour. Commercial acumen and drive are imperative as is a willingness to be flexible.
Essential Skills and Experience
-Qualified or experienced to MCSA standard
-Experience in managing on-premise IT technologies and services. This entails:
Active Directory, Backups, Exchange, Networks, Printing, Server hardware, Storage, Telephony, Virtualisation;
-Experience in administrating O365 products, SharePoint Online, Exchange Online, Azure AD, Skype for Business
-Working knowledge of IT Service Management (ITSM) tools and able to manage incidents and requests within SLAs
-Strong knowledge of Windows operating systems (Windows 7 & 10)
-Capable to lead on small/medium IT projects
-Passionate about delivering excellent customer service
-Keen attention to detail
-Excellent problem solving, analytical and verbal & written communication skills
-Self-starter and team player
-Excellent communication skills at all levels
-Dependable, flexible, and able to prioritise workload
Desirable Skills and Experience
-Knowledge of managing and maintaining Solidworks\EPDM
-Familiarity with IaaS platforms (Mimecast, Anti-virus)
-Exposure to ERP solutions (Microsoft Dynamics NAV)
-Knowledge of supporting Linux operating systems
Hours of work: 39.5 hours - 5 days per week.
Holiday entitlement: 25 Days per year plus statutory bank holidays.
Closing Date: February 2018