2nd Line Software Support Analyst – PHP / MySQL - Fintech Software

2nd Line Software Support Analyst – PHP / MySQL - Fintech Software
Watchfield, Swindon SN6 
£27,000 + Benefits + Personal Development

++ We are looking for a full-time, bright and enthusiastic Technical 2nd Line Support Analyst to join our busy Customer Services Team ++

Who we are:

We are a highly successful UK-based Fintech Software vendor embarking on an exciting growth journey after significant recent investment in new product and people. Over the next 12 months, the business will grow headcount and revenues significantly as their new flagship Enterprise SaaS platform releases as a unique proposition in the market.

Our current offering - the leading cloud-based Order-to-Cash Accounts Receivable suite – enables Enterprise customers to automate processes, reduce costs and improve cash collection efficiencies - meaning cash flow increases. The company’s SaaS platform enables customers to get paid faster by automating manual and time-consuming tasks.

With an existing and highly satisfied customer base of very well-known large international Blue-Chip enterprises, we are a secure and dynamically growing Software business with a 20 year history of stability and profit from new offices near Shrivenham on the Oxfordshire / Cotswolds border. The next few years will be an exciting time for the company as growth explodes.

The 2nd Line Software Support Analyst Position:

Reporting to the Customer Services Team Leader you will provide a first class support service to our clients. This role is technically driven; you will be responsible for handling and prioritising support tickets, identifying the required solution and responding back to our clients, and internal stakeholders, to meet their needs and requirements.

2nd Line Software Support Analyst Candidate Requirements

+ Have previous experience in a customer focused role
+ Have at least 2 years PHP and MySQL experience in a support environment
+ Strong problem-solving capabilities
+ Clear and concise verbal and written communication for both technical and non-technical audiences.
+ Confidently work as part of a very busy team and to very tight deadlines
+ Ability to self-manage workload with multiple concurrent tasks
+ Willingness to learn new skills.

Desirable:

+ Experience with JQuery, CSS, HTML & CSS
+ Issue tracking tools such as JIRA

We offer an informal working environment, flexible working hours, a performance-related bonus scheme and free membership to our onsite gym. Successful candidates will also have the opportunity to study for work-related nationally recognised qualifications.

You will be based on-site at our office 20 miles west of Oxford on the Cotswold Borders.

You may have worked in the following capacities:
PHP Programmer, PHP Support, PHP Developer, LAMP Developer, Software Support - PHP MySQL, SaaS Support Analyst

Interested? Just Apply Below...

...But first a little formality. By applying you explicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please contact us quoting the job title & ref. Good luck, Team RR.