Customer Service Assistant (Russian/French Speaker)

Location
Westminster
Salary
Competitive + Benefits
Posted
05 Feb 2018
Closes
05 Mar 2018
Ref
HS/B202/CSA-0503
Contract Type
Permanent
Hours
Full Time

The Company:
Our client is a global leader in the design and manufacture of melamine food display products, including trays, dishes, bowls, platters and utensils. They design, manufacture and distribute high quality ‘solution based products’ for customers such as hotels, supermarkets, restaurants, independently owned outlets and zoos.

Due to their continued growth, they now have a fantastic opportunity for a Russian Speaking or French Speaking Customer Service Assistant, to join either their Central London or Witham location.

The Customer Service Assistant Role:
As the Customer Service Assistant, you will be working alongside the established UK and International Sales teams, supporting them with customer needs.

Full training for the role will take place in Witham, depending on your location, the role will then be based in either Central London (Margaret Street, W1) or Witham, with an occasional requirement to travel. 

Key Responsibilities of the Customer Service Assistant:

  • Being the first point of contact for incoming calls
  • Managing all incoming enquiries
  • Qualifying incoming leads
  • Arranging samples and following up on sample feedback
  • Taking verbal orders
  • Managing customer complaints
  • Customer care – missing / damaged items, price queries and general customer order queries as well as post-sale follow up
  • Administratively supporting the full sales team
  • Coordinating returns and collections
  • Meeting and greeting customers
  • Overall responsibility for the organisation of the showroom calendar (London Only)
  • To ensure the showroom is presentable always (London Only)

Skills & Experience Required:

  • Eligible to work in the UK
  • Previous experience within a similar role an advantage
  • Computer literate
  • Excellent standard of literacy and numeracy
  • Excellent attention to detail
  • Excellent verbal communication
  • Flexible, courteous, friendly and positive approach
  • Fluent in Russian or French

In return, the Customer Service Assistant can expect;

  • Competitive salary
  • Pension plan
  • Full training
  • Excellent career progression

What’s Next?
If you are interested in applying for this Customer Service Assistant position, simply submit your CV & Covering Letter via the button shown.

 
Keywords: Customer Service, Customer Care, Sales Support, Sales Assistant, Retail, Russian Speaker, French Speaker, Westminster, Central London, Witham, Braintree, Essex

This vacancy is being advertised by Net-Recruit.

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