HEAD OF OPERATIONS

Location
Liverpool, Merseyside
Salary
Highly Competitive
Posted
05 Feb 2018
Closes
05 Mar 2018
Contract Type
Permanent
Hours
Full Time

HEAD OF OPERATIONS

Brief summary of the primary job purpose.

  • Ensure an appropriate programme is developed and implemented that will achieve the business’s operational objectives.
  • Oversee customer service departments and ensure they are meeting customer satisfaction goals.

Main tasks and responsibilities:

Usually defined as a sequence of activities and / or functions.

  • Drive business growth by developing a proactive action plan.
  • Produce and deliver against an agreed plan and budget.
  • Ensuring the company has the correct level of skills to grow.
  • Monitor and review processes to ensure the customers receive the best service.
  • Implement measure to provide motivation for employees.
  • Prepare reports and budgets.
  • Implement quality management and regulatory compliance strategies.
  • Review customer reviews and customer related statistics.

Education and experience:

The required qualifications, necessary knowledge and practical experience to perform the job.

  • Educated to degree level or equivalent.
  • Successful working experience in operational management.
  • In depth industry knowledge.

Key competencies:

The competencies skills and abilities that an employee must have to successfully perform the job.

  • People management
  • Team working
  • Commercial business awareness
  • Communication skills
  • Professional
  • Creativity
  • Motivating
  • Leadership
  • Planning and co-ordination
  • Flexibility
  • Commitment
  • Integrity
  • Influencing
  • Negotiating

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