TEAM LEADER

TEAM LEADER

With our team expanding rapidly we have an opportunity for a dynamic, forward thinking team leader with a desire to learn new areas of law and to help lead a team to success.  As a team leader within Pure Claims Support Services you need to be dedicated, motivated with a desire to deliver.  You will report to the Head of Operations and be responsible for managing the daily activity as well as ensuring the team delivers first class service to the areas of the business they support.  You will provide a professional and informative primary point of contact for all customers, clients and third parties whilst maintaining the highest level of customer service.

       Main tasks and responsibilities:

• Management of daily workloads, productivity and inboxes as well as achieving service level standards and optimising staff levels on a daily basis
• Prioritising workloads to ensure targets are delivered
• Managing system and process changes effectively
• KPI reporting and key task management
• Providing input into system and process improvements
• Decisive day to day decision maker
• Advising as required on cases including quantum, causation and liability
• Training and staff development including conducting one to one’s and appraisals

 Education and Experience:

• Proven experience as a team leader preferable but not essential
• Well versed in team leader responsibilities
• Experience of people management
• Knowledge of Proclaim
• Excel literate to a good standard

       Key Competencies:

• Excellent customer service skills
• Organisational and planning skills
• A practical and flexible approach to work
• Good general IT skills
• Time management skills
• Ability to use initiative and solve problems

Salary:                         Negotiable depending on experience

Hours of Work:          35 Hours

Close Date:                 TBC