Customer Service Advisor
- Recruiter
- Anonymous
- Location
- Edinburgh
- Salary
- Competitive
- Posted
- 03 Feb 2018
- Closes
- 03 Mar 2018
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Brook Street have an exciting opportunity with one of our Government clients, we are currently recruiting for a Customer Adviser to work on a full time basis for 8 months with the potential for the contract to be extended for the right applicant.
You will be working in a busy, public facing team with responsibility for paying redundancy, unpaid wages and other monies outstanding to employees when their employer is insolvent.
You will be able to work on your own initiative and to tight and demanding deadlines, be flexible in approach and have the ability to multi-task and adapt to changing situations within the office and respond with energy and commitment, the ability to work as part of a team and have a can-do positive attitude.
Main Duties include:
* dealing effectively with inbound enquiries (telephone or email) from the general public and Insolvency Practitioner network
* identifying information on internal case management systems
* accurately updating files and recording the outcome of enquiries
* supporting customers using Government digital services
* acting as an administrative liaison with internal and external stakeholders
* preparing correspondence
* responding appropriately to any complaints
* administrative tasks
Skills required:
* excellent communication/customer service skills
* excellent typing skills (speed and accuracy)
* efficient users of Word, Excel and Outlook
* able to carry out internet searches
* to be able to work on your own initiative and to tight and demanding deadlines
* to be flexible in approach and have the ability to multi-task
* to adapt to changing situations within the office and responds with energy and commitment
* the ability to work as part of a team
* the ability to be positive and have a can-do positive attitude
For any general enquiries or a general chat regarding this role, please click apply and I will be happy to discuss this opportunity in more detail
You will be working in a busy, public facing team with responsibility for paying redundancy, unpaid wages and other monies outstanding to employees when their employer is insolvent.
You will be able to work on your own initiative and to tight and demanding deadlines, be flexible in approach and have the ability to multi-task and adapt to changing situations within the office and respond with energy and commitment, the ability to work as part of a team and have a can-do positive attitude.
Main Duties include:
* dealing effectively with inbound enquiries (telephone or email) from the general public and Insolvency Practitioner network
* identifying information on internal case management systems
* accurately updating files and recording the outcome of enquiries
* supporting customers using Government digital services
* acting as an administrative liaison with internal and external stakeholders
* preparing correspondence
* responding appropriately to any complaints
* administrative tasks
Skills required:
* excellent communication/customer service skills
* excellent typing skills (speed and accuracy)
* efficient users of Word, Excel and Outlook
* able to carry out internet searches
* to be able to work on your own initiative and to tight and demanding deadlines
* to be flexible in approach and have the ability to multi-task
* to adapt to changing situations within the office and responds with energy and commitment
* the ability to work as part of a team
* the ability to be positive and have a can-do positive attitude
For any general enquiries or a general chat regarding this role, please click apply and I will be happy to discuss this opportunity in more detail