Property Claims Account Handler

An exciting opportunity has arisen with our clients in Real Estate based in Glasgow. Our client deals with various Insurers and Brokers, you will be supporting our clients customers in the event of an insurance claim affecting their property.

Account Handlers not only expertly deal with the claims, they have the additional responsibility of building and maintaining relationships with key parties involved.

Successful applicants should have a solid background in domestic or commercial property claims handling and a proven track record in delivering exceptional customer service. Well support you every step of the way, providing excellent training to assist you in meeting your full potential.

What else does the role involve?

You`ll develop relationships with our Clients, expertly support their customers guiding them through the claims process, arrange site visits where required, produce repair scopes and liase with suppliers and contractors to bring each claim to a swift and successful outcome.

It`s not just about the talking, it`s the listening too. Our claims can be diverse, so you`ll need to have superb empathetic skills, take a neutral view and remain calm when the pressure is on. Additionally you`ll have the ability to literally put yourself in our customer`s shoes.

Ideally you will have:

Excellent Customer Service skills within an office environment

Both commercial and domestic property claims experience would be an advantage but not essential

Buildings desktop claims experience would be an advantage

Proven ability to work on your own initiative as well as part of a team

Strong organisational skills and the ability to prioritise your workload

Excellent telephone manner

Strong communication skills - both written and oral

Accurate keyboard skills

IT literacy

Benefits

Competitive Salary, Healthcare, Pension + other superb benefits

Our client are offering generous rate of pay and benefits depending on experience

Please get in touch if you require further information on 0131 225 5633, we will be happy to discuss this further.

Click to apply or send your CV if you have the relevant experience quoting ref number OKPCHG01