Customer Service Advisor

Customer Service Advisor  (Telephony experience required)
Bournemouth, £18,200-£21,000 per annum + Benefits + Bonus
Start Date: March 12th 2018

Vitality is an award winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business.

Our Customer Service Advisor will receive a competitive salary plus benefits including;

- Quarterly Bonus
- A genuine long-term opportunity to grow and establish a long-term career
- Our award winning private medical insurance
- A comprehensive flexible benefits scheme
- Stakeholder Pension Plan with employer contribution
- Vitality Partners and Rewards
- 25 Days annual leave+ Bank holidays + option to buy and sell 5 more

As our Customer Service Advisor you will provide a professional, efficient, courteous and accurate support to members requiring treatment and support for specific medical conditions. 

Responsibilities as our Customer Service Advisor include:

- Provide a professional, efficient, courteous and accurate support to members requiring treatment and support for specific medical conditions.
- Confidently liaise with clinical members of staff, and speak directly to members/consultants.
- Be resilient to sensitive and emotional situations while discussing conditions with Vitality Health members, the role deals with claims such as initial cancer investigations as well as post cancer treatment, mental health conditions, pregnancy complications such as miscarriages and stillbirth and also cardiac treatments all of which are highly emotive subjects
- Effectively manage time, many of our calls require extensive work off the phone to ensure our members get the best possible outcomes and so candidates need to be able to manage their time effectively and also be used to working in time pressured environments.
- Able to be naturally empathetic and warming, due to the nature of our conditions we try to evoke a safe and warming presence on our calls to enable our members to comfortably give information about any history or details of symptoms. 

To become our Customer Service Advisor, you will have the below skills and experience:

- Must have telephony experience
- Proven experience in a customer service role is essential
- Good IT skills is also essential
- Continues improvement/change awareness” within a large corporate environment
- Experience of adapting to change in technologies and processes.
- Experience in Complaints handling
- Flexibility of working pattern within set times

Desirable

- Knowledge in Vitality health system, stances and health products
- Front line Healthcare Associate experience
- Knowledge of healthcare or insurance

Working for Vitality as a Customer Service Advisor, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved.

If you feel you have the skills and experience to become our Customer Service Advisor and you can start on 12th March 2018 please click ‘apply’ today.