Business Development Manager

About the company:
IT support and services firm, offering a comprehensive range of services including support and management, backup and disaster recovery, security and Cloud based tools.

Their aim is to help businesses work more efficiently by improving the reliability, performance and stability of their IT systems. They do this in a simple, transparent and collaborative manner, resolving 84% of all client queries within one day.

Through their expert support, strategy and education, we empower businesses and their employees to work smarter and faster.

The Role:
Reporting to the Managing Director the Business Development Manager has overall responsibility for the delivery of new business in or to achieve the revenue targets as agreed on a quarterly basis.

To be successful you must have previous experience in MSP environment.

Key Responsibilities:
- Developing, owning and executing the new business generation and sales strategy
- Conducting regular new business generation activities, which may include cold calling, in-person networking and event attendance
- Working closely with Service Delivery to ensure the smooth handover or projects
- Ensuring the CRM system(s) are kept up to date and accurate
- Conducting monthly internal client reviews to identify upsell opportunities as unprofitable projects/clients
- Overseeing all account management activities to ensure high levels of client retention or where necessary managed client departure
- Providing regular management reports and accurate forecasts

Key skills:
- Clear communicator with the ability to build relationships with clients at all business levels
- Confident presenter
- Strong numerical literacy
- Self starter - able to generate leads and convert to business
- Professional telephone manner