Service Desk Engineer (2nd Line Support) - Managed Technology Services
Service Desk Engineer (2nd Line Support) - Managed Technology Services Company
£22,000 - £25,000, depending on experience + Company Benefits Package
The main responsibility is for providing 2nd line technical support within the Microsoft operating & application arena along with essential general system administration tasks.
The role is based on resolving technical support tickets as part of a team on a busy Service Desk.
The role is focused upon day to day delivery of technical support which needs to be completed in an effective manner with attention to detail and accuracy. The nature our business requires a high level of technical knowledge, flexibility, common sense and initiative. While the specific content of your role is clearly defined, this may evolve over time and needs a proactive and hands on approach to duties.
We expect the candidate to be competent and confident working in the following areas:
+ Microsoft Desktop, 3-4 years’ experience
+ Administering & supporting Microsoft Windows Server 2008/2012, 3-4 years’ experience
+ Administering & supporting Office365, 3-4 years’ experience
+ Administering & supporting Microsoft Exchange 2007/2010/2016, 3-4 years’ experience
+ Networking Experience (routers, switches & firewalls) 3-4 years’ experience
+ Network Administration & Data Backup Technologies, 3-4 years’ experience
+ General Networking Support & DNS 3-4 years’ experience
+ IT Service Desk Environment, 3-4 years’ experience
+ Superior Customer Service Skills, 3-4 years’ experience
Along with the above, the candidate needs to demonstrate exceptional communication skills, instilling confidence in others with regards to their knowledge, competency and ability to deliver.
+ Annual Bonus (subject to performance)
+ Private Medical
+ Group Pension (3% contributor)
+ Life Insurance
+ Annual incentive trip (subject to target achievement)
We are a great team of people, a great place to work and offer all the benefits you’d expect from a thriving and vibrant company ranked 4.7 out of 5 by our people on Glass Door.
Interested? Just Apply Below...
...But first a little formality. By applying you explicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please contact us quoting the job title & ref. Good luck, Team RR.