Brook Street

HR/Payroll Contact Centre Agent

Brook Street
Newcastle upon Tyne, Tyne and Wear, England
Up to £8.75 per annum
01 Feb 2018
16 Feb 2018
Brook Street Newcastle
Human Resources
Contract Type
Full Time

Brook Street are recruiting for a number of HR/Payroll Contact Centre Agents to join a busy Shared Service Operations Team in the Benton area of Newcastle.

February Start Dates!!!

As part of the Central Team you will provide a range of customer support services to the wider HR and Payroll Case Management functions. Call handling services involve answering a wide range of queries, in areas such as maternity leave and flexible working.

Whilst a background in HR and Payroll is desirable it is not essential, our clients main focus is candidates who can demonstrate excellent communication and service skills.

Temp Hourly Rate - £8

End Date/Duration - 3 Months (initially)

Key Responsibilities

- First point of contact for customers when the call for HR/Payroll support.

- Answer incoming calls within the time specified by the agreed service levels.

- Provide outstanding customer service using various communication methods i.: phone, in writing.

- Manage customer expectations, interact and display professionalism at all times.

Essential Skills

- Appropriate language skills (as necessary)

- Customer Service experience and call handling skills.

- Good communication skills - both verbal and written;

- Good Microsoft IT skills - including Word, Excel, Outlook and PowerPoint.

- Good organisational and planning skills.

- Articulate & able to develop good working relationships with colleagues & clients

- Able to use initiative & exercise sound judgement.

- Able to coach & mentor junior members of a team.

Successful candidates will be required to undergo a basic DBS check. (£25 - this will be reimbursed after 5/6 weeks into the assignment)