Branch Manager

Branch Manager
Doncaster
£Competitive Salary
 
Our client has an opportunity for an experienced Manager to to be responsible for delivering their right first time agenda through effective management and control of the installation branch.  This includes recruitment, development and management of branch colleagues; delivery and receipt of goods; control of stock; managing all elements of installation including recruiting, training and developing the self-employed installation teams and collection of all payments cost effectively.  To deliver at all times complete customer satisfaction.
Person Specification:
Essential Criteria:
Excellent written and spoken communication skills
High attention to detail
Excellent record keeping and administrative skills
Experience management experience, ideally within the building or a related industry

Health and Safety experience / knowledge
Prepared to undertake relevant training as per desirable criteria
Intermediate knowledge of Microsoft packages
Desirable Criteria:
NVQ / MTC / ITC
IOSH – (minimum Managing Safely)
 
Key Competencies:
Building Relationships
Developing Others
Leading others
Problem solving
Forward thinking
Results focused
Customer Oriented
 
Roles and Responsibilities:
To manage the recruitment, development and motivation of staff to ensure that they are capable of and prepared to meet agreed branch objectives
To control the day to day running of the installation branch
To be responsible for all the branch duties in carrying out installations of the company’s product to required standard
To ensure that all contracts are installed to the scheduled date, ensuring customer satisfaction is achieved 
To ensure that payments are collected from customers promptly and forwarded to Head Office in an appropriate timeframe and within guidelines
To monitor outstanding payments and on a daily basis make arrangements for collection at the earliest possible date whilst at all times maintain customer satisfaction
To monitor and control all consumable stock and finished goods with a view to minimising all costs.  Control the deliver of new frames and ensure the return of all remakes to the factory on the following delivery
To provide adequate health and safety provision for all company staff and installation teams and to ensure that the company complies with current regulations. Report any accidents in the working place to Head Office immediately following any incident
To monitor performance of all installation teams to ensure that they are complying with all company procedures and health and safety procedures. Address any concerns immediately and escalate where necessary
To ensure that installation teams are installing safety glass in the necessary critical locations on all installations
To control and monitor the movement of company vehicles and monitor and maintain appropriate standards for the vehicles
To visit any potential problem installation and complete the relative documentation to support the visit, ensuring full customer satisfaction is achieved
To complete installers pay-sheets and forward to Head Office on a daily basis. Control and maintain daily fit schedules, filing in month order
To adopt a flexible approach according to the needs and resources of the branch and undertake all other duties as requested by any senior member of staff.
To undertake any other duties as assigned by any senior member of staff.
To ensure that flexible working arrangements are in place at all times for the whole department, particularly during annual leave and sickness to cover team members if required