Desktop IT Support Analyst - £80M IT Managed Services Provider

Desktop IT Support Analyst - £80M IT Managed Services Provider
St Ives or Huntingdon, Cambridgeshire
Up to £25,000 (based on skills and experience) + Performance Related Bonus + Benefits + Perks

Who we are:

We are a rapidly growing technology company that supports corporate and public sector clients with world-class IT services, solutions and products. Our thinking is award-winning. We carry the highest accreditations from technology and software leaders. And our data centre is second to none, holding Government Official Status.

We pride ourselves on having a different view and a better answer. The last year has seen exciting changes within our business, including the launch of our new brand and new digital platforms, ensuring we’re better able to support our business in delivering exceptional solutions to our customers. 

Our Managed Services team are based from our offices in St Ives and our data centre facilities in Huntingdon and provides a focused range of hosted and cloud services through our extensive portfolio, specifically designed to help customers align their IT functions to their core business requirements.

The Desktop Support Analyst Opportunity:

We are now recruiting for a permanent Desktop Support Analyst to join our Data Centre team, based from our St Ives or Huntingdon office in Cambridgeshire. 

Working as part of a small handpicked team, you'll manage the day to day management of our Service Desk, field inbound technical calls for all hardware and software-related issues raised by both customers and our in-house and remote management and monitoring solutions. Your primary responsibility will be to ensure logged tickets are assigned and updated within the agreed SLA’s for our customers.

This means working carefully to understand the issue at hand, and then either resolving it yourself or escalating it to the appropriate team, delivering a high standard of customer service to all customers in the process. 

This is a great opportunity to develop your career by making your mark with this friendly and dynamic company. It really is an exciting time to join our Managed Services function. 

Desktop Support Analyst Key Responsibilities:

+ Correctly following incident management and escalation processes
+ Improving the overall first-time fix rate within the Managed Services
+ Sharing information on new issues and call type trends with team leaders, in order to improve IT strategy across the business
+ Identifying multiple common incidents as Problems and manage those under Problem management process.

Desktop Support Analyst Required Skills and Experience:

+ An understanding of ITIL process and guidelines
+ Desktop support experience of Windows 7, 8 and 10
+ Experience of working within an IT environment
+ Experience with MS Office 2013 and also Office365
+ Service Desk software experience
+ Excellent communication skills, both oral and written
+ Strong Customer service skills and a good telephone manner.

Location: St Ives or Huntingdon, Cambridgeshire.
Hours: Monday to Friday / 08.30 to 17.00 (40 hours per week) with a half hour unpaid lunch break per day (1 hour on a Friday).
Salary: Up to £25,000 (based on skills and experience) + Performance Related Bonus

Start Date: ASAP

Benefits & Perks:

Includes: 25 days annual leave, on-call allowance, life assurance, healthcare cash plan, employee assistance programme, on-line discounts & savings platform, spot bonus scheme, recruitment bounty scheme, dress down Friday, free fruit, Fundraising, Sports & Social club. 

Additional Information:

+ Must have the right to live and work in the UK
+ Must have full UK driving licence and access to own transport to get between sites
+ Any offer would be conditional upon the successful candidate passing a full DBS national security vetting process - compliance to ISO27001, ISO20000 and ISO9001 is essential to our business. Quality, IT Service Management and Information security awareness, education and training are given regularly.

We look forward to hearing from you!

Make leaps in your field. We are a creative, collaborative place, delivering transformative results with remarkable technology for remarkable clients daily. Working here is challenging, rewarding and exciting. We welcome adaptable, enterprising professionals and invest heavily in their development.

Interested? Just Apply Below...

...But first a little formality. By applying you explicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please contact us quoting the job title & ref. Good luck, Team RR.