Customer Support Executive – Accountancy Software

Customer Support Executive – Accountancy Software
Milton Keynes, Buckinghamshire
 
If you are a customer service or account management professional from an accountancy or software support background, this is the perfect role to consolidate your experience as a Customer Support Executive.
 
You’ll have the chance to join a forward-thinking business, advance and develop your experience and knowledge through the daily use of their amazing software and grow your customer skills through dynamic and engaging interactions.
 
The Company:
 
Our client is a globally operating provider of leading software solutions for investment, asset and property management clients in both the Commercial and Residential sectors. They are currently looking for two Customer Support Executives to join their Client Services Division in Milton Keynes, starting as soon as possible.
 
With an international customer base and major clients based in North America, Europe, the Middle East, Asia and Australia, as well as the UK, this is an exceptional time to join our client as a Customer Support Executive and push your career to the next level.
 
The Rewards:
 
- Salary of £25,000 - £35,000 negotiable DOE
- Profit share
- Great location with links to public transport and the town centre
- BUPA medical cover
- Non-contributory pension scheme
- Death in Service benefit
- Income protection scheme
- 25 days’ holiday
 
Based in open plan, modern offices with brand new furnishings, our client’s work environment is friendly and collaborative.
 
You’ll join a talented team who support each other and are happy to share their knowledge and best practice to ensure that customers receive a world-class service.
 
Our client offers a structured training programme for new starters, as well as ongoing mentorship to enable you to realise your full potential.
 
The Role:
 
As a Customer Support Executive, you will provide a high-quality service to users of our client’s accountancy application and ensure that their support queries are swiftly resolved.
 
Joining a small, close-knit team, you will:
 
- Build strong, long-lasting relationships with customers
- Identify issues and manage/deliver resolution plans
- Prioritise queries and advise customers of the status of their issue
- Update the support logs with all actions taken
- Escalate issues as required
 
About You:
 
To be considered, you will need:
 
- At least two years’ experience in customer service or account management
- Knowledge of accountancy practices and/or terminology gained from a qualification or practical experience OR
- Software support experience
 
Any software application support experience would be of particular interest, especially if the application was held on an Oracle or SQL Database platform.
 
Our client is eager to hear from candidates with experience as a Technical Account Manager, Software Support Technician, Customer Advisor, or Customer Account Manager.
 
Other companies may call this role Client Services Executive, Customer Representative, Software Support Advisor, or Client Account Manager.
 
Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
 
So, if you are an ambitious Customer Support Executive, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
 
Working hours: 8:30 – 5:30pm (40 hours per week)