Case Manager / Maintenance Controller
- Recruiter
- Advertise-A-Job
- Location
- Islington
- Salary
- £20,000 - £25,000 per annum DOE
- Posted
- 26 Jan 2018
- Closes
- 23 Feb 2018
- Ref
- AAJ-11774
- Contract Type
- Permanent
- Hours
- Full Time
A fantastic opportunity has arisen for a Case Manager / Maintenance Controller to join a company who specialise in providing a marketplace for vehicle servicing, maintenance and repairs. Based in Islington, London, the successful Case Manager / Maintenance Controller will earn a salary of £20,000 - £25,000 per annum, depending on experience.
The successful Case Manager / Maintenance Controller will manage the first line of contact for customer enquiries and will be responsible for customer communication via e-mail, live chat and telephone. You will handle enquiries from new and existing customers as well as the company’s garage partners. Additional key duties of the Case Manager / Maintenance Controller will include, but not be limited to:
- Undertake some inter departmental liaison and workflow assignment, supporting process efficiencies to make sure operational KPI’s are met and exceeded
- Customer and garage query resolution
- Inbound and outbound call handling
- Responding to live chat
- Handling customer e-mail enquiries
- Task management
The successful Case Manager / Maintenance Controller will have a passion for customer engagement of all types. In addition, you must possess and can demonstrate the following key skills and experience to be considered for the role:
- Have demonstrable motor vehicle technical knowledge
- Have a passion for best in class customer service
- Be proactive in dealing with enquiries and complaints
- Be flexible to meet the demands of the role
- Display positive behavioural indicators to clients and colleagues
- Have excellent written communication skills
- An excellent telephone manner is essential
In addition to a salary of £20,000 - £25,000 per annum depending on experience, the successful Case Manager / Maintenance Controller will receive the following benefits:
- 20 days holiday per annum
- Employer matched pension (opt in or out)
- Health insurance
If you’re interested in this fantastic opportunity to become a Case Manager / Maintenance Controller based in Islington, London, then please apply by submitting your CV and cover letter detailing your relevant skills and qualifications for the role.