Financial Products Administrator
- Recruiter
- Brook Street
- Location
- Croydon, Surrey, England
- Salary
- Up to £18564 per annum
- Posted
- 26 Jan 2018
- Closes
- 23 Feb 2018
- Ref
- CR0-29995
- Contact
- Croydon Branch
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: Finance Products Administrator
Location: UK-Surrey-Croydon
Overview:
The Role
To provide a professional, efficient and proactive service, reflecting the brand values of the client companies.
Hours
35 hours per week, Mon-Fri 09 to 17 (either 09-17 or 09-17). Due to the nature of this position, hours may vary in line with business needs.
Responsibilities:
Main Duties
Warranty Administration
o Maintain and update all current customer warranty details on the in house and client systems
o Esure all dealer warranty applications and queries are actioned within set departmental time scales
o Accurately assess data loads and amend/input data onto both client and inhouse systems
Assistance Administration
o Maintain and update all current customer assistance details
o Update all existing assistance clients data on the inhouse system
o Maintain a working knowledge of the client's product range
Data Entry
o Accurate input of warranty and assistance data onto the in house database. Daily processing of Motor Vehicle Warranty policies using manufacturer Intranet and computer programmes.
o Accurately assess data load and amend and input data into client and inhouse systems
Telephone response
o Handle all incoming calls in a polite, efficient and proactive manner, in line with the company standards
o Data capture all requested data and provide information to the caller
Correspondence
o Reply to all correspondence within defined time scales, ensuring the departmental standards are adhered to
o Record all daily activity for reporting purposes
Qualifications:
Essential Skills & Attributes
o Educated to GCSE standard or equivalent, to include English and Mathematics
o Strong administration and organisational skills
o Excellent telephone manner
o A good working knowledge of Word, Excel
o Good letter writing ability o Strong numerical ability
o Basic understanding of FSA o Ability to work within a procedure based environment
o Able to communicate confidently with clients, customers and suppliers
o Strong planning and organisational skills
o Flexible
o Punctual
o Able to work under pressure
o Team Player
o Strong focus on quality and customer service
o Self motivated
Desirable Skills & Attributes
o Previous experience of working within a warranty department
o Basic understanding of manufacturer products
o Basic geographical knowledge of the UK