Brook Street

Travel Claims Handler

Brook Street
Croydon, Surrey, England
£18000 - £19500 per annum
26 Jan 2018
23 Feb 2018
Croydon Branch
Contract Type
Full Time

Our client, a Global Insurance company based in East Croydon require a Travel Claims Handler.

This is an excellent opportunity to join a reputable company offering great career progression, a competitive salary with benefits and NO SHIFTS!

You will be well presented in line with working within a corporate environment and have a good standard of general education including English Language and Maths GCSE or equivalent.

Further to this you must be able to demonstrate evidence of experience in the following areas:
" Working in a general insurance claims environment which included call handling duties
" Excellent telephone manner
" Numerate
" PC literate, e. Word, Excel, Outlook
It would be advantageous if you had good worldwide geographical knowledge and experience of working in a travel claims environment.

It is also important that you hold the following personal qualities:

" Excellent communication skills and ability to empathise when required
" Sound decision making ability encompassing diplomacy and patience when required.
" Mature and confident approach to work duties
" High attention to detail and quality focus
" Flexible and adaptable to changing situations
" Team player
" Ability to prioritise multiple tasks and work under strict timescales
" Self motivated and enthusiastic
" Strong organisational and interpersonal skills.

Your role will be to assess claims pro-actively and in line with the principles of treating customers fairly. Communicate professionally with customers and third parties. Actively contribute to continual improvement of department. Effectively manage costs. Communicate claims outcomes clearly to customers referring to appropriate policy terms & conditions.

This role is for Thirty-five hours per week between the hours of 8am to 6pm, Monday to Friday.

However, due to the nature of this role hours may vary in line with the needs of the business.