Credit Controller

An experienced Credit Controller is required to join this global legal client in Bristol.

Position Objective

To support the Finance team in the management of the Firm's debtors whilst maintaining good client relationships.

Client Service Objectives

Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation

Assist in identifying and implementing ways to develop and deliver products and services to meet client objectives and business needs

Assist in Identifying and implementing process improvements that maximise efficiency and effectiveness
Assist in identifying and executing ways to develop and enhance relationships with clients

Position Expectations

- Enforcement of the client's credit policies including query resolution and treatment of bad/doubtful debt.
- Daily debt reviews using ARCS calendar to chase outstanding debt, ensuring all information is fully recorded onto ARCS system, adhering to the best guidelines.
- Liaison with external and internal clients to progress payment of invoices.
- Handling client queries, escalating to the Finance Team or Partner as required.
- Engage in discussions with the Finance team on debtor issues.
- Maintaining up to date bad and doubtful debt provisions.
- Working with the Debt Recovery Team in minimising overdue debt.
- Account reconciliations to ensure correct allocation of Funds received.
- Production of manual statements.
- Liaison with Insurance Brokers to obtain Lineslip information

Personal Success Characteristics

- Knowledge of the Insurance Industry.
- Knowledge of credit control processes.
- Knowledge of a legal billing system.
- Proficient in MS Excel and Word.
- Computer literate - basic typing skills.
- Excellent written and verbal communication skills, able to communicate at all levels, confident, with a professional telephone manner.
- Analytical skills to resolve queries.
- Shows flexibility in approach.
- Is enthusiastic about role and keen to contribute to team.
- Works to given timeframes and anticipates likely workflows.
- Consistently produces accurate work.

Previous Experience

- Preferably some finance experience in an Insurance environment.

Professional/Educational Qualifications

- Strong grounding in Excel
- A level educated
- Would like to work towards ICM qualification