2nd / 3rd Line IT Support Engineer (MSP) - Windows, Emails, Networking

2nd / 3rd Line IT Support Engineer (MSP) - Windows, Emails, Networking (Ideally MCSE or equivalent)
London W7
£30,000 - £40,000 + Pension + Bonus Potential

About Us

We are a highly ambitious IT services and support company providing the complete suite of Managed Service Provider (MSP) functions and outsourced IT services from server maintenance to provision of hosted VoIP Telephony.

Since launching in 2005 we have established ourselves as a leading provider of IT related services, built on our reputation for outstanding responsive service.

We look after a range of companies and private individuals, covering a variety of market sectors mostly based around London. To date the business has grown entirely through referral which we take pride in as a measure of the service we provide. Our next phase of development includes marketing our services to further fuel growth and this vacancy is as a result of our expansion.

We are proud to offer a welcoming team environment enabling you to excel and develop as an engineer. We believe in building a collaborative internal peer group culture where engineers support and learn from each other in solving our clients problems.

About The Role:

+ 2nd to 3rd Line IT Support role, with potential to take on management responsibilities for the right candidate.
+ Particularly suitable for those who have worked in MSP's before or been responsible for managing an in-house helpdesk.
+ It's essential the candidate has technical experience in the tasks typical in providing IT support to businesses largely run on Microsoft products.
+ An MCSE or equivalent is highly desirable.

This role should appeal to competent technology all-rounders who are interested in joining an ambitious company which is in the process of accelerating growth with all the opportunities that offers.

Specific duties include:

+ Providing technical support to our clients both onsite and remotely.
+ Research and seek solutions to problems and documenting findings in a timely and effective manner.
+ Contributing to helping manage the helpdesk ensuring tickets are handled quickly and to a high standard.
+ Assisting in managing client relationships and representing the company in a positive manner.
+ Managing various cloud services as necessary.

Expertise in the majority of the following areas:

+ Office 365 / Exchange emails.
+ Windows server knowledge / Hyper V virtualisation.
+ Networking - routers, switches, vlans and other networking aspects. 
+ Remote support software such as TeamViewer.
+ RMM tool knowledge.
+ Anti-Virus / security software such as Webroot and ESET.
+ Mobile device management software such as In-tune.
+ General PC / Mac trouble shooting skills.
+ Telephony / VoIP systems experience.
+ Backup / server monitoring tools. 
+ Autotask and IT Glue CRM platforms knowledge is beneficial.
+ AWS / Google cloud knowledge desirable.
+ Excellent communication skills with customers written and verbally.
+ Various other skills related to providing IT services to other businesses.

The candidate should be a good communicator who is friendly and patient and is happy engaging with a variety of clients, from VIPs to junior staff.
This role requires a person who is able to take ownership of a problem, research it and provide a resolution. Ideally you would enjoy reading and learning about technology.
You are someone who is flexible in regards to your duties and have a positive approach to your work and enjoy contributing to building a motivated environment.

You may have worked in the following capacities:
IT Helpdesk Manager, IT Manager, IT Support Manager, 2nd / 3rd Line IT Manager, 2nd / 3rd Line IT Consultant.

Interested? Just Apply Below...

...But first a little formality. By applying you explicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please contact us quoting the job title & ref. Good luck, Team RR.