Customer Service Advisor- Claims

Customer Service Advisor- Claims, Stockport, £18,200-£21,000 per annum + Benefits + Bonus

Start Date: March 26th 2018

Vitality is an award winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business.

Our Customer Service Advisor- Claims will receive a competitive salary plus benefits including;

- A bi-annual bonus scheme

- 25 days holiday plus bank holidays

- Vitality Private Medical Insurance

- Stakeholder Pension Plan with employer contribution

- Vitality Partners and Rewards

- Access to great onsite facilities

As our Customer Service Advisor- Claims you will be required to answer our customer’s telephone and written queries and take ownership for their resolution; processing claims in an accurate and timely manner, assessing and analysing accounts and invoices in line with department KPI's. This is a fast paced and technical role where you will deal with all levels of complexity from customer queries to complaints. You will also support and share your expert knowledge with other team members to ensure that targets for productivity and quality are met.

To become our Customer Service Advisor- Claims, you will have the below skills and experience:

- Must have a keen eye for detail

- Will maintain a positive and pro-active manner in carrying out all tasks, acting as a champion for change and supporting management decisions, so as to contribute to good team spirit and cohesion

- Bright, intelligent and inspiring

- Passion for quality and highest levels of service

- Innovative (creative, able to challenge, improve)

- Compassionate, sensitive and totally trustworthy

Working for Vitality as a Customer Service Advisor- Claims you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved.

If you feel you have the skills and experience to become our Customer Service Advisor- Claims and you can start on 26th March 2018 please click ‘apply’ today.