Office Manager

Job role: Office Manager

Department: Central Services

Responsible to: Central Services Manager

Location: Wrexham

Job purpose

To provide facilities management and administration services for the Development Bank of Wales across the Group and as lead for the Wrexham office. Duties include management of contractors, health and safety, security, budgets and cost control as well as general facilities management duties.

The post holder will also be required to provide reception and switchboard services at the Wrexham site.

Main duties and responsibilities:

• Ensure the efficient running of offices on a day to day basis
• Deliver a high standard of customer service at front of house
• Develop and maintain positive working relationships with all departments, identifying and meeting customer needs
• Support the administration of office leases across the Group
• Manage the day to day relationships with landlords at Wrexham and other sites as required. Work with their teams on all aspects of facilities management and the working environment
• Manage supplier contracts to include budget management and performance against SLA’s
• Manage offsite storage facilities
• Manage office equipment and resources
• Day to day purchasing and budget control
• Any other task as may be defined by the Central Services Manager to meet the operational needs of the department

Knowledge, skills, abilities and experience

Essential

• Able to identify and meet the needs of customers effectively

• Strong communication, influencing and interpersonal skills

• Able to analyse situations or issues and identify practical, high quality solutions

• Ability to prioritise and organise work under pressure and determination to complete tasks to a high standard with measureable success

• Experience of cost control

• Experience of facilities or office management

• Attention to detail

• Actively promotes a strong team culture

• Welsh speaker

Knowledge, skills, abilities and experience

Desirable 

• Previous experience of working in a busy office environment

Other requirements

• Having a flexible approach to working hours

• Driving Licence

• IT literate to include the use of Word, Excel, PowerPoint, Visio, Project, Lotus Notes