Salesforce Administrator

Vitality, Salesforce Administrator, Stockport, £Competitive + Bonus + Benefits

Vitality is an award winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business.

Our Salesforce Administrator will receive a competitive salary plus benefits including;

- Bonus

- 25 days holiday plus bank holidays

- Vitality Private Medical Insurance

- Stakeholder Pension Plan with employer contribution

- Vitality Partners and Rewards

- Access to great onsite facilities

As our Salesforce Administrator you will support the strategic aims of Service Operations by providing proactive and reactive management of the Salesforce platform.

Key accountabilities of our Salesforce Administrator

- Take full ownership of the Salesforce system for Service Operations, including all changes, look and feel, flow, reporting requirements etc, so that maximum utilisation and engagement is possible

- Responsible for the collation and review of all change requests for Salesforce prior to sign off and development.

- Design data model, user interface to meet business logic and security as necessary.

- Responsible for development testing process and sign off prior to deployment.

- Manage all Salesforce users and associated data, security and user profiles

- Manage all Salesforce workflows, validation rules, processes and rule sets for Service Operations.

- Design and build advanced reports, dashboards and automate reporting as necessary

- Monitor progress of key success metrics for existing and newly launched processes.

- Build custom applications using point and click capabilities of the new platform.

- Support Learning and Development with the roll out of training and training materials

- Own and manage Salesforce mailboxes within the agreed SLA for users.

- Any other ad hoc dutites as and when required

To become our Salesforce Administrator, you will have the below skills and experience:

- Salesforce Certified Administrator (Lightning Edition) ADX201 certification

- A high degree of self-motivation and the ability to work flexibly within tight deadlines.

- Good interpersonal skills and ability to communicate effectively at all levels within the business.

- The ability to work alone or as part of a wider team

- Proactivity, enthusiasm and versatility

- A continual desire to improve own personal performance and quality of output

- Excellent organisational skills and ability to remain calm under pressure.

- Experience of working with Salesforce CRM

- Experience of working in a customer service environment including an understanding of service operations processes (Desirable)

- Experience of managing multiple priorities to strict deadlines. (Desirable)

Working for Vitality as a Salesforce Administrator, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved.

Closing Date: Monday 5th February 2018

If you feel you have the skills and experience to become our Salesforce Administrator, please click ‘apply’ today.