IT Service Desk Analyst BLUI59260

Our client is Ireland’s fastest growing forecourt retailer and have a significant presence in the UK with over 70 service stations and employing over 900 colleagues. In addition, on the International marketplace their estate now stretches as far as the USA with a number of service stations in Long Island.

From fuel to food they offer their customers a wide range of good value products and services, through the highest standards of customer service. They grow their business through partnerships with global brands, in particular Burger King, Costa, Subway and Greggs.

As their IT Service Desk Analyst, you will play a vital role in their business by ensuring and maintaining the highest levels of client satisfaction. You will work as part of their wider IT group with a reporting line based in their International Head Office.

The IT Service Desk Analyst will assist in the management of hardware, software, servers, and networks to ensure availability of all systems on a day-to-day basis. Making recommendations for implementations of new technology solutions that support the overall company goals and initiatives, you will create and support documentation and assist in the definition, establishment and implementation of standards, policies, SLAs and work flow procedures.

Acting as a technical lead on a number of upgrades and implementations, you will work with multiple partners (internal and external) to ensure solutions and services are fit for purpose and ensure all technical issues are quickly resolved.

This role demands a highly organised and meticulous individual who has proven experience in an enterprise level support environment. With an excellent sense of urgency and timeliness of client needs, you will be able to demonstrate patience and understanding of users expectations of immediate problem resolution and have a pro-active attitude towards problem identification and resolution.

They’d also like you to have a background in a wide variety of technical disciplines such as; hardware and software development, system/application administration, technical support and basic networking. You’ll need to have experience of Office 365, be able to work with minimal direction and exercise strong initiative, judgment and confidentiality.

Those who have ITIL knowledge and experience will be of distinct advantage. As they are a retail organisation the role may also require travel to their retail outlets for technical support issues.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.