Business Development Manager

Job Purpose:

Responsible for winning new business in the market within the Contact Centre & Customer Service industry, and driving business opportunities through the end-to- end sales cycle, engaging with senior business executives. The main focus will be to acquire new clients, drive awareness and interest in our services, and work closely with the Quality Solutions Director to win new business.

Key Responsibilities

• Engage with prospect organisations to position quality assurance solutions through strategic value based selling, business case definition, ROI analysis, references and analytical data
• Conduct high level demonstrations of the managed, quality services through all
  mediums (webinars, face to face, hosted visits etc.)
• Drive pipeline development through a combination of referrals received, networking, market sector knowledge/intelligence together with the Quality Solutions Director
• Create and maintain a sales pipeline within the designated market sectors and
  maintain the administration associated with a sales pipeline to include regular
  reporting
• Work closely alongside new clients in a consultative approach to sales where you will develop strong commercial relationships to ensure joint business plans are achieved
• Involvement in, and where applicable lead the delivery of consultancy services to clients to include assessment/audits of client’s quality monitoring set up, contact centre consultancy and training
• Working with the Quality Solutions Manager you’ll assist in the interaction between the new business team and the rest of the business when implementing new sales and projects, working closely with Quality Solutions Team for the communication of tenders, contracts and the resolution of problems that occur
• Work with the Quality Solutions Team to deliver against agreed marketing plan,
  including proactive use of social media
• Create appropriate content for social media that is relevant and engaging for the
  Contact Centre industry
• Some travel to customer sites as appropriate
• Working in a fast paced, innovative and growing environment

Measures of Success

• Activity is commercially successful and delivers against the needs of both the business and client
• Achieves assigned sales targets
• Meets assigned expectations for profitability
• Establishes client account plans that meet standards in all assigned accounts
• Delivers high customer satisfaction ratings

Skills & Experience

• Proven track record in a relevant, fast-moving, customer service industry with the
  ability to demonstrate an increase in revenues
• A proven track record in a B2B business development and/or key account
  management role, ideally within the contact centre industry
• B2B Sales/New Business Manager with proven success selling technology/software
  to both the SME and large enterprise markets
• The ability to adapt communication style and work with all levels, from department
  heads through to C-Suite level
• 3+ years of B2B sales experience
• High-energy, with a proven track record of delivering results
• Demonstrated client relationship management experience
• Passion for the technology sector
• Excellent relationship building skills and ability to demonstrate value to clients
• Credibility internally and with customers
• CRM application sales or vertical industry sector experience
• Strong stakeholder management skills and an ability to work effectively and influence
  cross functionally, to ultimately drive sales growth and achieve agreed targets

Desirable

• Experience of selling software solutions gained within a major software vendor
• Experience working in the contact centre industry

Winning Behaviours

• Client Focus
• Building Relationships
• Energy and Drive
• Ownership and Implementation
• Generating Ideas
• Open Communication
• Analysis/Decision Making
• Collaboration
• Commercial Acumen
• Maximising Opportunities