1st/2nd Line Help Desk IT Engineer - Junior or Experienced

Newcastle Upon Tyne, NE1
Competitive Salary + Benefits
12 Jan 2018
09 Feb 2018
Contract Type
Full Time

1st/2nd Line Help Desk IT Engineer - Junior or Experienced (Market Leading IT Managed Services Brand)
Newcastle. NE1
Competitive Salary DOE + Full Company Benefits Package

We are a market leading company - providing ultra-reliable, flexible IT managed services to businesses nationwide.

With c400 staff based in several locations around the UK, we offer a first class, fun working environment. This is a great time to join the company at a period of expansion.

We are seeking Customer Service Engineers and Service Desk Analysts whose role it will be to provide high level support to diagnose, troubleshoot and resolve a wide range of ICT incidents and service requests with responsibility for the lifecycle of incidents, problems and change requests

Key Responsibilities:

+ To resolve incidents and problems both directly from customers and through technical escalation
+ To conduct fault diagnosis and repair of client PC, service and network hardware including servers, tape drives, desktops, laptops, printers, scanners, routers, switches and firewalls
+ To Implement fixes and solutions where appropriate either via discussing directly with customer, via email, via remote control or onsite
+ To complete daily onsite engineering and network administration tasks as part of he managed service contracts and post installation handover and support
+ To conduct in house workshop repair of PCs, servers and printers

Required Skills & Experience: 

+ Minimum HNC or equivalent in IT, Computer Science or similar discipline / proven equivalent working experience

Benefits we offer:

+ From day one: Death in Service x 4 + Access to our Rewards Discount Programme + Lots of social events
+ From 3 months: Up to 5% enhanced matching employer’s pension contribution
+ The following benefits on successful completion of probationary period: Private Medical Care + Health Shield Cash plan which includes access to an employee assistance programme + Optional enrolment in the Bike to work scheme + Optional enrolment in childcare vouchers scheme + Performance related bonus scheme
+ We also offer complimentary: Fresh fruit + Soft drinks/ fruit juice, tea, coffee + A selection of breakfast foods at each location

You may have worked in the following capacities:
Junior IT Technician, Graduate IT Engineer, 1st Line Helpdesk Engineer, Data Centre Technician, Trainee IT Engineer, 1st Level NOC Engineer, Hosting Engineer, Managed Services IT Support Engineer, Junior NOC Engineer.

Interested? Just Apply Below...

...But first a little formality. By applying you explicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please contact us quoting the job title & ref. Good luck, Team RR.