CUSTOMER SERVICE COLLEAGUE

Recruiter
Location
London Gatwick Airport, Gatwick
Salary
£9.46 Per Hour rising to £9.74
Posted
12 Jan 2018
Closes
09 Feb 2018
Contract Type
Contract
Hours
Part Time

CUSTOMER SERVICE COLLEAGUE

Gatwick Airport

CUSTOMER SERVICE COLLEAGUE

Shift Requirement: Rotational

Contracted Hours: 20

Pay Rate: £9.46 p/h rising to £9.74 (upon successful completion of probation)

Our job is to connect people and improve their lives. We’re made up of a family of closely-knit business divisions all working together to meet our customers’ needs. Whether it’s through a culture of openness and respect or our comprehensive range of development programs, we’ll help you realize your full potential and become a specialist in your area.

Key responsibilities in this role will include:

  • Providing exceptional Customer Service as per the easyJet/DHL and Airline specific standards to ensure customer satisfaction at every step of their journey
  • Checking customers’ travel documentation together with relevant identification to ensure compliance with governing bodies
  • Processing customers and baggage using automated or manual systems; follow airline specific policies including airline requirements surrounding excess baggage and individual customer programmes
  • Processing check in, tag baggage, arrange seating & issue boarding passes, ensure compliance with security requirements
  • Following procedures for passengers in regards to the acceptance of Dangerous Goods
  • Issuing boarding cards and baggage receipts
  • Making customer announcements in accordance with the specific airline requirements
  • Dealing with disruptions and irregularities with confidence and composure

Key skills and experience in this role will include:

  • Good communication skills
  • Ability to work to tight deadlines, quickly and safely
  • Working various shift patterns and being a team player
  • Excellent customer service skills

WHAT WILL YOU GET IN RETURN? As a part of a growing DHL population you will receive access to a variety of our excellent benefits which could include up to 25 days’ holiday, pension scheme, medical cover, childcare vouchers, retail discounts, flexible working, training, development and secondments opportunities and MANY MORE.

EMAIL: gatwickjobs@dhl.com

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

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