1st/2nd Line IT Support Engineer - Outsourced Helpdesk

Potters Bar, Hertfordshire, England
£22000 - £28000 per annum + benefits
11 Jan 2018
08 Feb 2018
Martina S
IT, IT Support
Contract Type
Full Time

Job Title: 1st/2nd Line IT Support Engineer - Outsourced Helpdesk

Location: Little Heath, Potters Bar (EN6)

Salary: £22,000 to £28,000 per annum + benefits

Job type: Permanent, Full time

The company is seeking a new team member for their busy and dynamic outsourced IT Support helpdesk. They provide consultancy and support services to thousands of users across over a hundred different businesses in varying sectors including legal, hospitality, retail, professional services, property, healthcare and finance.

The Candidate:

The ideal candidate will have a passion for technology, solid technical and problem-solving skills and ideally some helpdesk experience providing support to end users and be well-versed in Microsoft operating systems and software packages including Windows, Windows Server and Office.

Experience working with Exchange, Active Directory, SQL, MacOS, iOS and Android operating systems and a solid understanding of networking and virtualisation principles would be advantageous.

The Role:

You will be required to provide support to users at all levels in their client organisations and excellent communication skills and a professional, courteous attitude are essential.

The role will be based at their office in Potters Bar and your responsibilities will include:

  • Providing 1st and 2nd line support via telephone and e-mail
  • Providing on-site support where necessary to users based in Hertfordshire and central London
  • Configuring and installing new workstations and networking equipment
  • Logging and updating tickets in their web-based system
  • Updating documentation systems

This position would be an excellent opportunity to develop your skills further by being exposed to a wide range of different technologies and setups as well as being provided access to training materials and learning resources during working hours (business permitting).

Working Hours:

Work hours are 09:00-18:00 Monday to Friday. Occasionally there is project work available outside of those hours and/or at weekends which is paid as overtime and is on a voluntary basis.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of: IT Technician, IT Service Desk Technician, IT Services Manager, IT Desk Support, 1st Line Support, IT Manager 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support, IT Trainer, Support Technician, IT Support Engineer, 1st Line Support Technician, Software Engineer, Technical Support, IT Support, Helpdesk Support Technician, Helpdesk Support, Fault Desk, IT Trainer, IT Systems Engineer, IT Systems Technician, IT Systems Support will also be considered for this role.