Help and Advice Officer

CHM Recruit
Cheam, Sutton
Circa 24k per annum
10 Jan 2018
07 Feb 2018
Contract Type
Full Time

As one of the largest occupational charities in the UK, our client offers help and advice to current, former and retired Civil Servants across the UK.

They are looking for two Help and Advice Officers to deal with enquiries and analyse applications from people who come to them for help via email, webchat, phone or letter.

Help and Advice Officer
Full time
| Permanent
Salary: c. £24k pa
Based: Cheam, Surrey

You will provide advice and information about the charity’s services, and identify areas of support available from the charity or other organisations.

You will also be responsible for writing structured documents to support areas of need, for example Carers’ Passports and Carers’ Statements, to help people communicate their needs and seek solutions in the workplace or with health and social care professionals.

Key Skills required for the role:

  • Excellent communication skills orally and in writing, including handling difficult conversations with vulnerable people;
  • Able to identify key issues from complex information;
  • Able to gather relevant information in a compassionate and non-judgemental way;
  • Work effectively in a team;
  • Accurate, with good attention to detail;
  • Computer literate;
  • Understanding of the application of Data Protection principles in daily work;
  • Self-motivated and proactive - able to manage tasks with minimum supervision.

Closing date for applications is Friday, 9th February.
Interviews will be held immediately following the closing date.


To find out more information and apply for this position, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to the employer’s website.

Our client values a diverse workforce and they welcome applications from all sections of the community.

No agencies please.