Help Desk Support Analyst

As an employer of choice for outstanding professional talent, they are constantly seeking people who can uphold their reputation for first class delivery - and help them sustain their rapid growth.

This is a rewarding, engaging and enjoyable place to work. That's what their team tells them. In their most recent staff survey, 100% of their team told them that they were proud to work at the company and that they would recommend working at the company to a friend.

General description of the role:

The role holder reports on an ongoing daily basis to the CIT Manager, maintaining transparent and clear communications on all aspects of IT support.

To provide swift and efficient first line IT support to their staff based out of their Croydon and Bristol offices.

You will provide IT support to users both remotely and face to face. In addition to this you will be expected to provide support on business improvement projects.

This position is based in their Croydon office but the successful candidate will need to travel to their Bristol office occasionally.

Proactive in approach to support and seeking continual improvement of the service offered. The role can be technical and individuals are expected to keep pace with the changes in technology to maintain a high quality service.

This is a hands-on role in a small team so the ability to prioritise and work without direction is essential.
You will need to have at least 2 years' experience in a similar role, ideally within the financial services sector.

Carry out IT wide duties such as:

- PC builds for replacements delivered (remotely).
- Projects as defined in alignment with the IT strategy.
- IT Helpdesk telephone monitoring.
- Implementation and improvements to policies and process in alignment with the IT department governance requirements.
- File restores where backup are available via tape or disk.

Specific responsibilities:
- Carry out site specific duties that require a physical touch including but not limited to:
- Meeting room audits and remediation.
- Physical touch escalations for items that cannot be resolved remotely.
- Desk office moves on a scheduled basis.
- PC builds for replacements delivered (remotely).
- Projects as defined in alignment with the IT strategy.
- IT Helpdesk telephone monitoring.
- Implementation and improvements to policies and process in alignment with the IT department governance requirements.
- File restores where backup are available via tape or disk.

Requirements:

- Industry related qualifications
- Two years work experience in a similar role
- 1st/2nd line Helpdesk
- Excellent IT skills looking for first time fixes
- Knowledge of Microsoft and products including all office applications and operating systems
- Experience of setting up and maintaining hardware and software systems
- Very good communication skills both written and verbal
- Ability to listen, understand and defuse difficult situations

For the right candidate they offer an excellent benefits package