IT Service Desk Technician

Location
Exeter, Devon, England
Salary
£17595 - £21885 per annum
Posted
05 Jan 2018
Closes
23 Jan 2018
Ref
00077639
Contact
Recruitment Genius Ltd
Sectors
IT, IT Support
Contract Type
Permanent
Hours
Full Time
This business provides leisure, fitness and entertainment activities in 20 centres across East Devon and South Somerset.

IT in the Fitness, Leisure and Hospitality industries has moved from a back-office support function to being a key part of the customer's digital experience, which makes it an exciting sector to work in, and gives us a wide variety of technology and solutions to be managed.

The Role:
Reporting to the IT Service Desk Team Leader you will be actively working as part of the service desk team, ensuring tickets received, by phone, email and in person are logged, actioned and resolved to keep everything running perfectly. IT Support at this company is very much customer facing, liaising with the infrastructure provider for network issues and being specialists in the many applications running the business.

The IT Support team also plays a vital role in helping to deliver new projects, getting hands on in configuring, deploying and training users on new solutions. 2018 will be an exciting year with migrations to Azure and Office 365, plus a new VOIP phone system amongst plans.

You will be based at their Head Office in Woodbury, Exeter but will regularly visit their sites to resolve issues or train local staff (own transport is a necessity).

Occasionally you may need to work outside of normal hours, on scheduled maintenance and as a point of escalation for the support team.

Essential attributes:
- Experience working in an ITIL IT Service desk environment (1st / 2nd Line) or other help desk environment
- Knowledge of Networks, Active Directory, Group Policy, DNS, Server and Desktop Management
- Knowledge of working with Cloud Hosted Servers, Office 365, web and desktop applications
- Hands on experience configuring, deploying and supporting software and hardware
- Experience in managing assets
- The ability to demonstrate good attention to detail in the role
- The ability to establish strong and positive relationships with colleagues at all levels.

Benefits:
- Free Gym Membership + discounts for family members
- 20 days annual leave, with an extra day for each years' service (up to 25 days)
- Training opportunities
- Discounts on food and sports equipment
- Health & Wellbeing Schemes
- Flexi-time
- Pension Scheme

Closing date: 22nd January 2018

This business actively encourages job applications from all members of the community. They are committed to equal opportunities in employment and service delivery. They are only interested in your ability to do the job.

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