Claims Handlers / Customer Service (Insurance) / Customer Support / 1st Line Support

Hanley, Stoke-on-Trent
03 Jan 2018
30 Jan 2018
Contract Type
Full Time

Claims Handlers / Customer Service (Insurance) / Customer Support / 1st Line Support
Excellent Salary plus Benefits

Over the last 5 years, our client has grown organically and through acquisitions, from 300 employees to now over 1000 employees, with over 370 people based at their offices. 

They are looking for candidates to provide a fast and efficient claims handling service on behalf of insurers. Your role will be providing first line support to policy holders to ensure that that they receive quality customer care and support while dealing with claims and enquiries. 

Skills & Attributes
This position will suit candidates with strong customer service experience and confident communication skills. Applicants must be competent on the telephone whilst dealing with queries and claims in an efficient manner. A high level of computer literacy is essential together with good interpersonal skills and the ability to manage your own workload. Insurance claims experience is desirable but not essential and it is more important to great at customer service!

All candidates are required to have 4 GCSEs, grades C and above (inc. Maths and English) or an equivalent qualification. You will have great communication and IT skills and thrive working in a busy team environment.


As a growing organisation that values its employees our client offers a competitive salary along with an excellent benefits package including :- 

  • Matched pension contribution up to 5% 
  • Enhanced holidays
  • Childcare vouchers
  • Support with Professional Qualifications 
  • Free parking for permanent Employees
  • Life Assurance 
  • Corporate Discounts 

Apply Today

If you are looking for a rewarding career with a company that heavily invests in its employees then look no further.

Successful applicants with be invited to an Assessment day which will be taking place on the 12th of January.