Service Desk & 1st Line Analyst

Bedford, Bedfordshire, England
£20000 - £25000 per annum
21 Dec 2017
18 Jan 2018
Recruitment Genius Ltd
IT, IT Support
Contract Type
Full Time
A major housing association operating between Oxford and Cambridge, is based in Bedford. They are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. They own around 18,000 homes, employ over 350 people, and have an annual turnover in excess of £100m.

They are looking to recruit an experienced Service Desk & First Line Analyst to join a growing IT Service Desk. The role is to provide IT support and service to over 350 internal staff members.

Candidates will ideally possess experience of providing 1st line support within a busy Service Desk or Help Desk environment, handling end-user queries via phone, e-mail & walk-ups. Previous experience supporting Windows client and server operating systems, Microsoft Office/Office 365 & mobile/tablet devices is essential. Candidates will possess excellent communication skills, be self-motivated, ambitious, and thrive in a fast-paced environment. Candidates must have the ability to prioritise and manage work queues whilst adhering to agreed SLAs and KPIs. Previous experience working in an ITIL environment is also desirable.

Working hours are a weekly shift rotation between 8am-4pm, 9am-5pm & 10am-6pm to cover core business hours.

Benefits include:
- Generous annual leave starting at 28 days (plus bank holidays), rising to 33 days after qualifying service
- Free private medical insurance
- Contributory salary sacrifice pension scheme, up to maximum of 10% of your salary
- Discretionary annual employee incentive scheme
- Free life assurance cover
- Childcare voucher scheme
- Access to a confidential employee assistance programme
- Discounted gym membership

Please note that only applicants who complete the online application process on the employer's website will be considered for the position. Once you have uploaded your c. you will receive an email containing the link to the employer's website to complete their online application

The closing date for application: Midnight on 14th January 2018. Interviews are planned for 18th and 19th January 2018.

The employer reserves the right to close the vacancy early if sufficient applications are received