Infrastructure Team Member - 1st/2nd Line Support

Location
Witham, Essex, England
Salary
Up to £20000 per annum
Posted
21 Dec 2017
Closes
18 Jan 2018
Ref
00077251
Contact
Recruitment Genius Ltd
Sectors
IT, IT Support
Contract Type
Permanent
Hours
Full Time
This IT solutions company is looking for an enthusiastic individual to join our team in Witham. Hours between 8am-4 and 9am-5. Although mostly an in-house role, there may be an element of travel to support the 6 sites we cover.

A typical day is usually rather varied, but a core part of what they do is 1st and 2nd line resolution of customer problems that can range from resetting a password to setting up a Windows or Linux server. There are often projects that will get undertaken within house such as office moves; hardware upgrades; desktop refreshing and trialling new hardware or new server applications. Because we are a small team, we cover a wide range of services and skills, so the role will be rather a mixed bag but with a focus on 1st/2nd line work.

The successful candidate will possess the following skills and experience:
- Desktop and server support skills in Windows and Linux. MacOS knowledge would be useful
- Windows Server 2003/2008/2012/2016; Linux Server and Terminal Server skills
- Microsoft Exchange
- Active Directory in a mid-size configuration
- DHCP, DNS, and familiarity with wireless networks and networking. Strong IP skills an advantage
- Good understanding of common desktop applications (Word, Excel) to assist users over the phone or via desk visits
- Good problem solving and diagnosis skills
- Excellent communication and solid customer support skills as you will be providing support to users at all levels including Directors

Although not essential, these skills and experience would be desirable:
- We make heavy use of Citrix Xen Server so anyone with previous experience would be preferred.
- Previous exposure to logistics or freight forwarding would be a major advantage as the team operates from our customer's premises in Witham, Essex (a well-established freight forwarder)
- SQL Server

Training options are available so this is a good chance to gain extra skills working in a busy but friendly environment.

Package subject to skills and experience but starting at £20,000.

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