Guest Services Supervisor / Senior Customer Service Executive
Job Title: Guest Experiences Team Leader
Location: Bristol, BS1
Salary: £17,000 per annum
Closing Date: 19th January 2018
The Aquarium takes each and every one of its guests on a fascinating tour of marine life. Seeing the magic of the deep up close with breath taking displays among our exotic species, tropical fish and sharks, the Aquarium takes real pride in educating the next generation in a fun and inspiring way.
About the Role:
They understand that providing guests with an engaging service in unique surroundings requires a team of talented and dedicated people who are committed to producing exceptional results every day. Working with moral integrity in a supportive and creative environment, where individual thought and opinion are respected and encouraged, they have great expectations of our team members - and understand that you expect the same commitment from them.
You, as a valued member of the Team are the type of individual who never settles for the status quo, but continually searches for innovative ways to improve the guest experience. You take the same pride in welcoming and engaging with guests as you would someone in your own home and understand that a warm, caring family environment is only supported by true hospitality professionals who not only understand that 'anything is possible' but also have the creativity to make the impossible happen.
Scope and purpose:
Working to the core values and operational standards of the Aquarium, and as a key member of the team, the role of Guest Experiences Team Leader contributes to the success of the guest journey here at their unique attraction.
As a Guest Experience Team Leader you will lead and motivate a team of Catering and Front of House Assistants to create memorable guest experiences by anticipating customer needs, being engaging, and attentive, knowledgeable and delighting at all times through interactive talks, tours, demonstrations, photo opportunities and education sessions.
This position requires an experienced leader that is creative, organised, hospitable, friendly and outgoing with can offer an exceptional service to all guests.
Core Competencies, characteristics and qualifications:
- Demonstrate strong leadership, team and communication skills
- Experience in recruiting, training, developing and leading a team
- Experience in performing arts/and or presenting to a large crowd
- Proactively looks and introduces ways to enhance the level of service provided to the guests
- Creative and innovative approach with a can do attitude Ability to take ownership and show initiative
- Alongside annual salary of £17,000, a benefits package that includes a pension plan, 30 days holiday (inclusive of bank holidays), and an annual pass into Aspro Parks worldwide.
Your covering letter WILL be used as a sifting mechanism so make sure it stands out from the crowd!
If you are unavailable on any dates, please include this in your cover letter.
Please click the APPLY button to send your CV and Covering Letter for this role.
Candidates with experience of; Guest Services Supervisor, Customer Service Manager, Customer Services Coordinator, Senior Customer Service Advisor, Client Services Executive, Hospitality, Retail Manager, Shop Assistant, Retail Store Supervisor, Front of House Manager, Receptionist, Customer Support Assistant, Customer Service Administrator, Visitor Services Manager will also be considered for this role.