Service Manager - International Family Tracing

British Red Cross
19 Dec 2017
24 Dec 2017
Contract Type
Full Time
Service Manager - International Family TracingArea covered: Bristol, Plymouth or ExeterPart time 21 hours per weekContract type: Fixed Term (9 months in the first instance) Salary: GBP 21,299 - GBP 24,494 (pro rata)About the roleThis is an exciting opportunity for a Service Manager to join the British Red Cross International Family Tracing (IFT) team.The International Family Tracing (IFT) Service Manager, will be based in the South West IFT region and report directly to the International Family Tracing Operations Manager. The Service Manager will have responsibility for our operational activity particularly within service delivery points in their area. The post holder will be responsible for: the delivery of organisational and contractual service outcomes; ensuring implementation of British Red Cross (BRC) policies and procedures in relation to HR, finance and health and safety; line management of a team of staff; managing a budget, income and expenditure monitoring; programme and project development, including working with the fundraising team to attract restricted funding; management and implementation of partnerships; working with statutory and voluntary agencies to develop onward referral mechanisms and joint approaches to meeting service users' needs and sharing of expertise and resources.In conjunction with the IFT Operations Manager, the Service Manager will be responsible for planning, developing, implementing and maintaining safe, high quality, needs-led services in their geographical responsibility. The post holder will also have responsibilities for collating and analysing service data for monitoring, reporting and evaluating purposes as well as to support BRC advocacy work will be a key part of the role, as will promoting the service and raising awareness of International Family Tracing service.The main responsibilities of post will include:Performance and resource management for International Family Tracing activityService deliveryPeople and culture management and supportService User inclusionRelationship managementRisk managementFunding developmentAbout the teamThe role of Service Manager - International Family Tracing sits within the Refugee Support and Restoring Family Links directorate.For people in crisis, as a result of their migration status, in need of protection, displaced and often having experienced family loss and separation our Refugee Support and Restoring Family Links team will deliver on our unique position and responsibility as part a truly global humanitarian organisation, present at every stage on the migratory trail to:Reduce destitution and exploitationRestore family links and facilitate reunionChallenge stigma and build inclusionEnsure protection and empower people to make positive decisions to regain control of their livesWe will do this by mobilising the power of humanity through three distinct vehicles for change - advocacy, service delivery and by creating the right environment. We will engage with our service users and use their experience and evidence to inform our development and delivery and will seek out opportunities to build productive alliances across the UK, wider movement and beyond to enable delivery on our mission at the earliest opportunity.Through collaboration, we will achieve:The definition and delivery of a distinct core service offerEnsure greater accessibility and Service User inclusionPolicy change through effective advocacyKey alliances and public understandingIncreased restricted / grant fundingImproved wellbeing and development opportunities for our peopleAbout the personWe welcome applications from candidates who feel that have the skills, experience and knowledge stated on the attached job description, including:Educated to A level (or equivalent by experience)Demonstrable awareness of current affairs, world geography and cultural affairs, including current and past conflict situationsAbility to collate, interpret and report on a range of management information, including statistical information and user feedbackAbility to maintain accurate records, file management and has meticulous attention to detailAbility to contribute to the development and achievement of operation plansStrong interpersonal and communication skills; including tact/diplomacy, conflict resolution skills, a facilitative/consultative approachManagement experience that includes general management in a multi-disciplinary team supporting vulnerable peopleExperience of identifying service needs, and exploiting and developing service opportunitiesUnderstanding of managing and developing services, including casework experience of working with clients who have experienced traumaManaging teams through change and monitoring and evaluating programmes of work in response to identified service user needsClosing date for applications is (23:59), Wednesday 10th January 2018.Interviews will be conducted week commencing 15th January 2018.Should you have any questions on this role please email us at quoting reference REQTJ